Details Feedback is a powerful tool that can make or break an individual’s growth and development. It can be a valuable gift that leads to success and well-being, but it can also be a dreaded message that is associated with negativity and criticism. The impact of feedback ultimately depends on how it is given, received, … Continued

The post Episode 135: Flipping Feedback Upside Down first appeared on ZENGER FOLKMAN.

Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … Continued

The post Episode 108: How Leaders Focus Externally to Improve the Customer Experience first appeared on ZENGER FOLKMAN.

Details Register for the Trifecta of Trust development session. If I trust you, are you more likely to trust another person? And, if I distrust another person are they more likely to distrust me? Trust is unfortunately a contagious emotion that can spread for good or bad. In this episode, we are discussing the effects … Continued

The post Episode 79: Team Trust—Establishment and Maintenance first appeared on ZENGER FOLKMAN.