Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia

Rick Garcia, EVP Product & Marketing at Momentum, discusses moving from simple workflows to AI‑assisted experiences in the Microsoft stack, from SMS agents to contextual insights across Teams data.

Find out how ideas proven in tools can translate into Outlook, Power Automate and Copilot, and what's next as Microsoft brings advanced AI capabilities into the platform more quickly.

• Packaging practical AI texting workflows that sales teams can adopt immediately
• Translating "bleeding‑edge" ideas from third‑party automation platforms into Microsoft 365
• Using Power Automate and Azure AI to build real business solutions beyond basic attendants
• Why unified Teams, email, chat and SharePoint data enables true contextual insights
• The path from BI metrics to actionable signals for leaders and product teams

Thanks to Momentum, this episode's sponsor, for their continued support of Empowering.Cloud