Eddie Grant chats to Jonathan Warren, Principal Consultant & Head of Innovation, Altus Consulting about all things all things vulnerability and the TISA vulnerability radar tool.

Our conversation delves into the FCA's focus on vulnerability in the financial services profession, discussing its definition, importance, and the impact of recent regulatory developments. Jonathan Warren highlights the evolution of vulnerability considerations since 2014, emphasizing the FCA's and the industry's ongoing commitment. He explores the definition of vulnerability, its key drivers, and the significance of financial lives surveys in understanding vulnerability dynamics. The discussion also touches on the Tisa Vulnerability Radar as a tool for firms to assess their support for vulnerable clients and the implications of the consumer duty for enhancing focus on vulnerability.

Helpful links

TISA Vulnerability radar tool - TISA Vulnerability Radar - TISA

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