In this episode, Dom sits down with Tyler Christiansen, CEO of Funnel, to unpack the second annual Funnel Forum—an event built around centralization, automation, and AI in multifamily operations.

Dom and Tyler reflect on how the event has evolved, the value of structured discussion for operators navigating change, and how Funnel is positioning its technology strategy for the future. Key topics and takeaways include:

• Funnel Forum’s origin story and purpose

• How this year’s content evolved

• The centralization challenge for third-party managers

• The growing role of contact centers

• How human and AI collaboration is evolving

• Why deal flow is holding back innovation—and what happens when it returns

• Funnel’s latest moves in AI: Phoenix and Sierra

• And finally, a preview of next year

Other reading mentioned in the pod:

• Dom’s write-up of the event: “The Funnel Forum Frames the AI-Human Handoff”

• The 20for20 white paper: “Centralization for Third-Party Management” researched in collaboration with Funnel

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠⁠⁠⁠Snappt⁠⁠ - Fraud Detection .To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.
Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

In this year's 20for20 Annual Survey, we once again asked six leading companies to share a viewpoint about some important aspect of operations and technology. This year, we released a video in which leadership from each company advocates for their viewpoint.

This is a GREAT way to get an explanation of six powerful new insights from companies at the cutting edge of multifamily technology. The viewpoints are:

1. Donald Davidoff, CEO of Real Estate Business Analytics (REBA) presents a new framing of analytics as a lever for control over property performance.

2. Daniel Berlind, CEO of Snappt explains how to think about the increasing complexity of fraud and the layers of capability required to combat it.

3. Jacob Kosior, VP of client strategy with EliseAI describes some of the growing number of examples of how voice AI improves experiences throughout the customer lifecycle.

4. Matt Baird, CTO of AppFolio considers the trade-off between simplicity and complexity in tech acquisition and why it matters in the AI-enabled world.

5. Hope Dunleavy, Enterprise managing consultant at RealFoundations brings a historical perspective on centralization, urging operators to think rethink the “place” in the changing workplace.

6. Michael Lightfoot, CEO of Domuso showcases real-world results from companies using rewards to influence resident behavior and improve experiences.

Don’t forget to download your FREE copy of this year’s 20for20 Annual Survey.

Also mentioned in the episode is “How Data Transforms Multifamily Property Management” the REBA Business Intelligence White Paper.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.
Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

To wrap up this series on maintenance centralization, we review several of the ideas that came out of the previous eight interviews. The panelists are: Brandon Winter, Director of Operational Strategy at Equity Residential, Mylisa Rostel, CEO of Anchor NW and David Perez, former head of multifamily at RMR group.

Key topics include:

• How companies are flexing maintenance teams across properties, allowing operators to better allocate resources and deploy specialized expertise when and where it's needed most.
• The role of tech, including centralized "command centers" helping to schedule work orders, manage technician assignments, and track asset-level data.
• Inventory management approaches, including centralized supply and just-in-time ordering.
• The importance of data integrity to optimizing maintenance, as many multifamily operators struggle to capture and track work order details.
• How AI may improve the maintenance intake process, helping residents self-troubleshoot minor issues, improving work order triage, and setting more accurate repair expectations.
• Career development in maintenance, offering technicians a variety of pathways to develop new skills, specialize, and take on leadership roles.
• How operators see maintenance skills becoming more central to property management, with leasing and administrative tasks increasingly moving offsite.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License