Tales From The Cube - Ep 24-005 - Call Centre Analysts

In this episode, I explain what a Call Centre Analyst does and what it takes to do the job.

Typically, they work in the background, analyzing data and creating reports for managers. They look at all the things that may affect how the campaign is working. From how the training is done to what tech and tools are used, these professionals offer managers insights and suggestions to better the service for customers and improve workflows for the staff.