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TOPcast

TOPcast

De: TOPdesk
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Our people make the difference! TOPcast episodes feature experts and peers in the IT Service Management world to share new trends, insights and best practices. Powered by TOPdesk, your guides to service excellence!Copyright 2020 All rights reserved. Economía Gestión Gestión y Liderazgo
Episodios
  • Bonus - ITAM and knowledge management with Roots Canada

    Bonus - ITAM and knowledge management with Roots Canada
    May 19 2022

    Chances are, if you’re Canadian, you’ve heard of – or owned something from – Roots.

    Over the past few years, TOPdesk Canada has helped Roots streamline processes within their IT department, implementing the ESM software to help with their service delivery.

    In this bonus customer story, join Braden as he interviews Jocelyn Hamilton, IT Coordinator of Roots Canada, as she shares her experience implementing TOPdesk, and the positive impact it has had within the organization.
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    13 m
  • S2: E08 - Journey to the TOP: Wolter Smit

    S2: E08 - Journey to the TOP: Wolter Smit
    May 4 2021

    For our final episode of the season we are joined by TOPdesk co-founder and CEO, Wolter Smit. Wolter takes us through the highlights of his journey with TOPdesk thus far, sharing some captivating insights along the way. Given the evolution of technology that he has been a witness to, and been a part of, his perspectives are unique and thought-provoking.

    If you're looking for an inspirational pick-me-up to accompany your morning coffee today - this is it!

    As we wrap up the season, we'd like to thank our listeners for tuning in. Don't forget to sign up to get email updates via our page: https://page.topdesk.com/topcast

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    35 m
  • S2: E07 - Knowledge Management: Work Smarter, Not Harder

    S2: E07 - Knowledge Management: Work Smarter, Not Harder
    Apr 20 2021
    Knowledge is Key - In this episode we hear from TOPdesk Consultant Hannah Price, as she sheds some light on the importance of Knowledge Sharing and KCS. In addition to our wonderful guest, TOPcast team member Anushi stands in as guest host for this episode. Tune in to learn helpful tips throughout to give you and your team some action items.
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    15 m
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