Shane Whelan - Becoming Obsessed with Customer Experience

"It's almost like a good song. You may not know the words or the lyrics. You just like the way the song makes you feel." -Shane Whelan. In this episode, Shane shares how you can get to know your customers and turn them into raving fans. What we discussed: Shane's entrepreneur journey; How Shane got over bad reviews; How to build a customer experience that differentiates yourself from your competitors; Shane's process of getting to know your customers; Systems to convert customers to raving fans; Embracing your authentic DNA; Going bigger quicker