S4 E09: The Human in the Loop of Fraud Prevention

Fraud detection has become more automated, but is there a case for more human intuition in the process? In this episode, Dom Beveridge speaks with Damon McCall, founder of ApproveShield, about how human judgment, conversation and case-level review can improve outcomes for both operators and onsite teams.

The conversation covers:

• The human role in screening: Bringing together identity, income and rental history, applying context and judgment to find edge cases that automated checks might miss.

• Centralized casework instead of onsite burden: How dedicated teams handling applications separates sales from screening and removes the onsite conflict of declining applicants.

• Detection of behavioural red flags: Can people spot patterns that algorithms might miss? Implausible income movement, repeated false identity-theft claims, inconsistent narratives—that often evade automated checks.

• Why friction is your friend: Keeping some manual steps by design helps, because a purely low-friction process creates blind spots and raises exposure to fraud

Sponsors for this episode:

Western Reporting, resident screening and income verification by Inhabit

EliseAI, AI-driven automation that helps streamline communications and improve operational efficiency.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to [e-mail].

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.