S3 - E18 - Dr. Joe Cuseo - Nudging Students to Use Support Services: Making Referrals Sensitively and Strategically (Nudges)

In this episode, we explore the art and science of helping students use the support services available to them. Drawing on the work of Joe Cuseo, the conversation focuses on how faculty and staff can make referrals more effective by listening carefully, explaining resources clearly, personalizing connections, and reducing the barriers that often keep students from seeking help. Rather than simply directing students to an office, this episode highlights practical strategies for building trust, increasing follow-through, and reinforcing help-seeking as a strength, showing how thoughtful and human-centered referrals can play a critical role in student success.