S1E43: Transforming Hotels Through Assurance with Monica Tofilis

In our latest conversation at Responsible Hoteliers Summit 2025, Tiffany McGrath sat down with Monica Tofilis, Senior Manager - Business Solutions at Intertek Cristal, to explore how assurance and standards can drive genuine, organisation-wide change in hospitality.

Monica reminded us that:

✔️ Sustainability starts at the top, with leaders driving team empowerment, green investments, and training while setting company-wide sustainability goals.

✔️ Having sustainability standards should never be a check-box exercise, but a meaningful framework that embeds responsibility and positive change across every level of the business.

✔️ You can't manage what you don't measure - so measurement of sustainability data is extremely important for goal development and growth.

As a global leader in risk management, safety, and sustainability assurance, Intertek Cristal supports hotels and tourism businesses in building trust through verified best practices and continuous improvement.

Because real progress happens when standards drive action - not just compliance.

💡Explore more episodes on the ⁠⁠Sustainability Stories podcasts.