In this episode, Katie talks with senior faculty member at CRR Global, David Wikander, about the importance of listening to understand in our relationships. Across this conversation, they discuss:

• What does it mean to really listen?
• What leads to us feeling misunderstood or unheard in our relationships?
• The impact of energy on our listening
• The importance of timing when it comes to listening
• Creating skilful behavioral contracts with our partners around WHEN and HOW we listen

David Wikander is a Senior Faculty member with CRR Global, certified with Team Diagnostic, and a certified Co-Active Coach. David’s approach is systems & relationship-oriented, whether he is working with teams, couples or individuals. This approach holds that we are always in relationship, whether the relationship is to the many aspects of our self, the relationship we have with others in our personal life, or the relationship we have within a team or organization. 

Part of what David brings to his coaching is immense diversity in education, training, mentoring, teaching, leadership development and workshop leading, as well as developing and operating several highly successful businesses. He adds to this his own lifelong personal and spiritual growth path.


For over 20 years, CRR Global has accompanied leaders, teams, and practitioners on their journey to build stronger relationships by focusing on the relationship itself, not only the individuals occupying it. This leads to a community of changemakers around the world. Supported by a global network of Faculty and Partners, we connect, inspire, and equip change agents to shift systems, one relationship at a time

We believe Relationship Matters, from humanity to nature, to the larger whole.

In this episode, Katie talks with CRR Global faculty members Rebecca Hou and Jie Zhou about harmony and conflict. Across the conversation, they discuss:

• The relationship between harmony and conflict
• Why we need to embrace both as systems coaches
• The challenges that can arise if we are biased towards one or the other
• The importance of holding the voice of harmony and the voice of conflict as coaches

Rebecca Hou is an ICF Master Certified Coach, Executive/Leadership Coach and Training Consultant. She is also a faculty member and Front of the Room Leader at CTI and CRR Global. She leads professional coaching certification programs: including Co-Active Coaching, ORSC, Neuroscience Consciousness & Transformational Coaching. She is also a mentor coach, supervisor, and examiner for certification coach students. Her major focus areas are one-to-one leadership coaching, team coaching and the design and delivery of training workshops. 

Jie Zhou is a leadership trainer and team coach, and CRR Global faculty. After working for 20+ years in government, start-up, and multinational corporations, she realized the value of unleashing individual and team leadership potential. Encouraged by her hands-on coaching and training experiences for her team, she made a career change from Strategy, Market & Technology Head to a freelance coach and trainer. She has a bachelor's degree of finance from Fudan University and an MBA from Darden Business School at the University of Virginia, USA.


For over 20 years, CRR Global has accompanied leaders, teams, and practitioners on their journey to build stronger relationships by focusing on the relationship itself, not only the individuals occupying it. This leads to a community of changemakers around the world. Supported by a global network of Faculty and Partners, we connect, inspire, and equip change agents to shift systems, one relationship at a time

We believe Relationship Matters, from humanity to nature, to the larger whole.

In this episode, Katie talks with CRR Global faculty member Neil Edwards about positive aspects. Across the conversation, they discuss:

• The importance of becoming aware of positive aspects
• The impact of the brain’s negative bias
• How positive aspects can be an ally for difficult conversations
• The ongoing learning journey surrounding emotional intelligence
• Ways we can become more familiar with positive & negative aspects, both in ourselves and the systems we work and live within  

Neil Edwards is a Front of the Room Leader and Certification Faculty for CRR Global. Neil specializes in expanding range and strengthening resilience for leaders and creating capacity and capability of teams and organizational systems to be positive, productive, and agile in the face of change. He coaches and teaches individuals, teams, and larger organizational systems to identify values, define purpose, act intentionally, think systemically, be inclusive, and nurture wellbeing. He has extensive experience coaching accountants, engineers, attorneys, MBAs, executives, and finance; brand; and IT professionals in corporations, government, and professional services.


For over 20 years, CRR Global has accompanied leaders, teams, and practitioners on their journey to build stronger relationships by focusing on the relationship itself, not only the individuals occupying it. This leads to a community of changemakers around the world. Supported by a global network of Faculty and Partners, we connect, inspire, and equip change agents to shift systems, one relationship at a time

We believe Relationship Matters, from humanity to nature, to the larger whole.