RMS Hospitality Learning Labs Podcast Por RMS Hospitality Learning Labs arte de portada

RMS Hospitality Learning Labs

RMS Hospitality Learning Labs

De: RMS Hospitality Learning Labs
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The Hospitality Learning Labs are a practical webinar series from RMS that explore how technology can make hospitality simpler, smarter, and more human. Each session brings together industry experts to share ideas operators can put into action right away. Discover more and join the live conversations at rmscloud.com/webinars
Episodios
  • Activities, spa and stays in a single guest journey

    Activities, spa and stays in a single guest journey
    Dec 18 2025
    In this episode of RMS Hospitality Learning Labs, I welcome Amy Moore, Head of Marketing and Partnerships at Tribe, to explore the significance of enhancing the guest journey through integrated experiences. Recorded live on December 17, 2025, we discuss how hospitality operators can transform activities, including spa services, from an afterthought into a vital part of the booking process. Amy shares insights on evolving guest expectations, the importance of personalization, and how a seamless booking experience can drive revenue growth. With compelling statistics showing that 81% of travelers abandon bookings that require calls or emails, this conversation is essential for anyone looking to elevate their guest offerings and improve operational efficiency. Tune in to discover practical strategies for maximizing guest satisfaction and revenue.
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    49 m
  • Revenue strategies that pay back

    Revenue strategies that pay back
    Dec 3 2025
    In this episode of Hospitality Learning Labs, we teamed up with RoomPriceGenie to look into how automation in your revenue strategy can pay you back and drive the right guests at the right price. We'll unpack: Pricing fundamentals and strategies that work for any property type How smart pricing goes beyond rules-based pricing How lean teams decide when to go autopilot and when to step in Why data alignment between your PMS and pricing tools is critical Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by Kateryna Nalbadian, VP of Customer Success at RoomPriceGenie, recorded live on 19 November 2025.
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    58 m
  • How AI is changing guest conversations

    How AI is changing guest conversations
    Dec 2 2025
    In this first episode of RMS Hospitality Learning Labs, we're looking into how AI is transforming guest communication and helping teams balance rising inquiry volumes and keeping the personal touch. We'll unpack: Where AI in the hospitality industry is today How AI can deliver real impact to the guest experience How AI can move the revenue needle What's next in guest facing AI technology Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by David Thompson, CEO & Co-founder of Myma.ai, recorded live on 23 October 2025.
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    57 m
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