Quick Pro Tip: Handling Angry Parents Without Losing Your Cool

Alan and Steve tackle one of the toughest parts of the job: responding to upset parents by email, text, phone, or conference. They walk through how to move emotional conversations to the right channel, listen and summarize without getting defensive, name a shared goal for the student, set clear boundaries around what you can and can’t do, and know when to loop in administrators—so advocacy becomes partnership instead of combat.