Struggling to adapt to changes in your CS Leadership Role?

Feel like you’re always dealing with problems outside of your control?

Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful episode.

BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:

• Effective Strategies for Handling Change: How to embrace and navigate through changes in the tech industry with agility and confidence.
• Overcoming Victim Mentality: Techniques to shift from a mindset of constraints to one of proactive problem-solving within customer success.
• The Power of Cross-Functional Relationships: How building strong relationships with sales, product, and other departments can facilitate smoother operations and better outcomes in customer success.
• Learning from Sales: What customer success can adopt from sales techniques, including top of the funnel strategies and objection handling, to enhance customer retention and satisfaction.
• Building Resilience in Leadership: Strategies to develop resilience, helping you to not only survive but thrive through challenges and adversity in your career.

Tune in to transform how you view your role in customer success and accelerate your path to leadership.

Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/

NEW FREE RESOURCE

The Focus Formula - How to make measurable progress on your CS Strategy every single day.

CONNECT WITH RACHEL

Follow at:
LinkedIn
Instagram

WEBSITE

https://provansuccess.com

SUBMIT COMMENTS ON THE PODCAST WEBSITE

https://psychologyofcustomersuccess.com

WORK WITH RACHEL:

CS Leadership Academy

Managing up isn't what you think...

Do you ever feel like your boss just doesn't "get it"?

It's time to get on the same page and rebuild your working relationship from the ground up.

This episode breaks down a new perspective on "managing up" that prioritizes collaboration and mutual consideration over power struggles.

YOU'LL DISCOVER:

• What managing up is and what is and what it isn't.
• 10 concrete tactics for managing up effectively
• How managing your team shows you how to manage up
• How gratitude can spark a positive cycle of engagement

Don't resign yourself to a toxic work relationship. Learn how to reset dynamics, reduce friction, and propel your career by mastering the art of managing up.

NEW FREE RESOURCE

The Focus Formula - How to make measurable progress on your CS Strategy every single day.

CONNECT WITH RACHEL

Follow at:
LinkedIn
Instagram

WEBSITE

https://provansuccess.com

SUBMIT COMMENTS ON THE PODCAST WEBSITE

https://psychologyofcustomersuccess.com

WORK WITH RACHEL:

CS Leadership Academy

Are your "best customers" actually as loyal as you think?

Or could it just be a matter of convenience?

Join me as I talk to the brilliant Ali Cudby and she shares her insightful take on the different levels of customer loyalty, and how we can help get more of our customers to the highest level - the Lucrative Loyal!

BY THE TIME YOU FINISH LISTENING, YOU'LL LEARN:

• The three different tiers of customer loyalty - lazy loyals, limited loyals, and lucrative loyals
• How to identify which type of loyal customers you have, and why that distinction is so important
• Practical strategies for turning limited loyal customers into highly engaged, "lucrative" loyal customers
• Why fostering authentic advocacy from your best customers is so valuable (and how to avoid the pitfalls)
• The hidden costs of acquiring the "wrong" customers, and why it's critical to have a clear ideal customer profile

When you finish listening, I'd love to hear your biggest takeaway from today's episode. Share it on LinkedIn and Tag me and Ali!

Find Ali Cudby

Alignmint for Growth
Linkedin

About Ali

Ali Cudby, Founder, and CEO of Alignmint Growth Strategies, is a dynamic force in transforming businesses through intentional customer experiences. With a mission to architect superior customer interactions that drive growth, Ali's expertise lies in aligning strategy and implementation for uncontainable growth.

As the author of the #1 bestselling book "Keep Your Customers," Ali provides a fresh perspective on customer relations, offering insights from real-world consumer behavior stories, business best practices, and CEO-led case studies. Her proven four-step MINT Method, outlined in the book, has been the cornerstone of her work at Alignmint, helping clients achieve transformational customer loyalty.

With over 20 years of experience, Ali has honed her craft, having started in corporate planning at The New York Times Company and later delving into strategic marketing at the Golf Digest Magazine Group and Animal Planet TV Network. Her journey continued with the founding of Alignmint Growth Strategies in 2014, focusing on making a difference for small to mid-sized companies.

Beyond her role as a business leader, Ali taught Entrepreneurship and Innovation at Purdue University, embodying her commitment to nurturing the next generation of business minds. In her podcast appearances, Ali brings a wealth of knowledge on customer experience, growth strategies, and the intersection of intentional processes and business success. With Ali, customer experience isn't just a department—it's the essence of cross-functional, intentional efforts driving businesses to new heights.

NEW FREE RESOURCE

The Focus Formula - How to make measurable progress on your CS Strategy every single day.

CONNECT WITH RACHEL

Follow at:
LinkedIn
Instagram

WEBSITE

https://provansuccess.com

SUBMIT COMMENTS ON THE PODCAST WEBSITE

https://psychologyofcustomersuccess.com

WORK WITH RACHEL:

CS Leadership Academy