In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the new acting CEO of Blue River's Hospital, as she works to improve employee satisfaction and organizational success. This episode delves into the application of practical psychology in the workplace, focusing on the dynamics between leadership and staff.

Dr. Emily Carter initially struggles with communication, leading to defensive reactions from the nursing staff. To address these issues, she seeks assistance from the Director of Human Resources, Miss Ramirez, who introduces her to the behavioral chain analysis approach. This method helps Dr. Emily Carter understand the underlying causes of the nurses' dissatisfaction and high turnover.

This episode provides valuable insights into the application of practical psychology in business, particularly in the context of leadership and employee relations. It underscores the importance of clear communication, understanding employee experiences, and fostering a feedback-driven culture in the workplace.

Key Takeaways

• Organizational Change and Leadership Transition: Blue River's Hospital is undergoing significant changes, with Dr. Emily Carter stepping in as the acting CEO. Dr. Emily Carter aims to enhance employee satisfaction and engagement to drive organizational success.

• Behavioral Chain Analysis: Miss Ramirez introduces Dr. Emily Carter to behavioral chain analysis, a method to understand problematic behavior by examining antecedents, behaviors, and consequences. This approach helps identify the root causes of the nurses' absenteeism and turnover, revealing feelings of stress, frustration, and lack of appreciation.

• Communication and Perception: Dr. Emily Carter learns the importance of clear communication and understanding employee perspectives. Her initial meeting with the nurses failed due to miscommunication, but with Miss Ramirez's help, she reframes her message to show genuine concern for the nurses' well-being.

• Employee Feedback and Involvement: The episode emphasizes the value of involving employees in decision-making processes and seeking their input. The nurses expressed a desire for a return to flexible work schedules, representation in leadership, and the ability to contribute to hospital committees.

• Leadership and Organizational Dynamics: Dr. Emily Carter's experience highlights the complexity of organizational dynamics and the critical role of effective leadership. By addressing the nurses' concerns and working collaboratively, Dr. Emily Carter aims to create a more supportive and engaging work environment.

• Commitment to Improvement: Dr. Emily Carter is committed to addressing the issues raised by the nurses and plans to meet with the CEO of Optima Health Systems to advocate for necessary changes. Her goal is to achieve a win-win situation where both the nurses and the organization benefit.

You can visit his business website at Wayde Consulting.

In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. John Reed and Dr. Karyn Edwards. Dr. John Reed and Dr. Karyn Edwards discuss their recently published article, "A Comprehensive Guide to Picking an Executive Coach." Dr. John Reed and Dr. Karyn Edwards bring their experiences and insights into the coaching industry, emphasizing the importance of quality and ethical considerations in executive coaching.

Dr. Karyn Edwards, co-author of the article, shares her journey of collaboration with Dr. John Reed and the motivation behind writing the guide. Dr. John Reed, a seasoned coach, highlights the need for high standards in the fast-growing coaching industry and the importance of psychological and business depth in a coach's background.

The podcast goes into key aspects of selecting an executive coach, including understanding the difference between quality and superficial appeal, the role of ethics and confidentiality, and assessing readiness for coaching. Practical insights from their article offer actionable strategies for leaders looking to make informed decisions when choosing a coach.

Key Takeaways:

• Leadership development requires intentional effort and continuous learning.

• Understanding cultural differences is essential for effective leadership across diverse contexts.

• Mindfulness and self-care practices are crucial for sustaining leadership effectiveness in times of change and uncertainty.

• Coaches should possess a blend of business acumen and psychological insight to address leaders' complex challenges.

• Readiness for coaching is vital; leaders must be committed to engaging in the coaching process and implementing behavioral changes.

• A coach can serve as a thought partner, providing both support and challenge to drive personal and professional growth.

To learn more about their comprehensive guide and access to resources for leadership development, visit the ATD magazine's January edition or reach out to Dr. John Reed and Dr. Karyn Edwards directly.

Please watch the previous episode with Dr. Karyn Edwards here: https://youtu.be/L4poTWyokFI

Please watch the previous episode with Dr. John Reed here: https://youtu.be/xfl9mPThm2A

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde discusses leadership changes at Blue Rivers Hospital following its acquisition by Optima Health System. Dr. Emily Carter, the new acting CEO, aims to improve employee satisfaction and profitability using the service profit chain framework.

However, Dr. Carter's initial meeting with the nursing staff backfires due to a miscommunication, causing defensive reactions and frustration. The nurses express their dissatisfaction with senior leadership's lack of understanding and support, highlighting a gap in Dr. Carter's approach.

Seeking advice from a psychologist friend, Dr. Carter learns the importance of clear communication and understanding employee perspectives. She realizes she must better understand the employees' experiences and work collaboratively to find solutions. The episode concludes with a lesson on the complexity of organizational dynamics, the importance of effective leadership, and the need for a feedback-driven culture in the workplace.

• Organizational Change and Leadership Transition: The episode introduces Blue Rivers Hospital undergoing an acquisition by Optima Health System, resulting in a change in leadership. Doctor Emily Carter steps in as the acting CEO to fill the void left by the departure of the previous CEO.

• Service Profit Chain Framework: Doctor Carter applies the service profit chain framework to understand the relationship between employee satisfaction and organizational profitability. She recognizes that satisfied, loyal, and productive employees lead to customer satisfaction and ultimately drive profit and growth.

• Leadership Approach: Doctor Carter initially focuses on addressing employee satisfaction by meeting directly with the medical staff to understand their concerns and involve them in problem-solving. However, her approach of tying loss of profit to the nurses during the meeting is met with defensiveness and hostility from the staff.

• Communication and Perception: The episode emphasizes the importance of clear communication and perception in leadership. Doctor Carter's initial focus on profit over the employee experience leads to misunderstandings and negative reactions from the staff. It highlights the need for leaders to consider how their actions and intentions are perceived by employees.

• Feedback Culture: Doctor Carter learns the importance of seeking feedback from employees to understand how their actions and behaviors impact them. The episode encourages leaders to actively seek feedback from employees and coworkers to ensure that their actions align with their intentions and have the desired impact.

You can visit his business website at Wayde Consulting.

In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Peter Stewart and Daniel Stewart from Stewart Leadership. The Stewart brothers discuss their experiences and insights into leadership development, drawing from their family business background and diverse professional journeys.

Daniel Stewart, the President of Stewart Leadership, shares his journey from studying international relations to working in leadership development across various industries, including JetBlue Airways, venture capital, and healthcare. Dr. Peter Stewart, the Managing Partner at Stewart Leadership, discusses his transition from clinical psychology to leadership coaching, highlighting the intersection of human behavior and leadership.

The podcast delves into intentional leadership development, stressing continuous learning and leadership's impact on culture and well-being. Practical insights from their book, "Lead Now," offer actionable strategies for fast-paced environments.

Key Takeaways:

• Leadership development requires intentional effort and continuous learning.

• Understanding cultural differences is essential for effective leadership across diverse contexts.

• Mindfulness and self-care practices are crucial for sustaining leadership effectiveness in times of change and uncertainty.

To learn more about Stewart Leadership and access resources for leadership development, visit their website: Stewart Leadership.

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde discusses the Service Profit Chain and its application in the workplace. He uses the fictional story of Blue River's Hospital to illustrate how employee satisfaction, customer loyalty, and profitability are interconnected.

Dr. Wayde emphasizes the importance of storytelling in conveying practical psychology concepts and shares a detailed narrative of how Blue River's Hospital used the Service Profit Chain framework to understand its issues.

Overall, this episode provides valuable insights into the Service Profit Chain and practical strategies for leaders to understand organizational performance by focusing on employee engagement and satisfaction.

Key Takeaways include:



• Service Profit Chain Framework: The framework connects employee satisfaction, customer loyalty, and profitability. Understanding this connection helps leaders improve organizational performance.

• Impact of Employee Engagement: Engaged and satisfied employees provide better value to customers, leading to higher customer satisfaction and loyalty.

• Challenges Faced by Blue River's Hospital: Numerous hospitals faced significant economic challenges due to the pandemic, including reduced revenue from outpatient services and increased costs of supplies.

• Leadership Response: The leadership team implemented several strategies to improve efficiency and reduce costs, but these did not address the root causes of the problems.

• Importance of Employee Focus: Dr. Emily Carter, acting CEO, decided to focus on improving employee satisfaction as a means to enhance patient satisfaction and profitability.

You can visit his business website at Wayde Consulting.

In this episode of the Psych in Business podcast, Dr. Ernest Wayde speaks with Dr. Courtney Worley and discusses her work as a training coordinator for the VA National Center for PTSD Training in Written Exposure Therapy. Dr. Worley provides consultation in cognitive process therapy and written exposure therapy to clinicians in diverse healthcare systems.

Dr. Worley emphasizes the importance of considering individual, team, and system dynamics when implementing interventions. She shares examples of how she navigates cultural considerations and builds consensus among clinicians and leaders.

Dr. Worley encourages leaders to stay curious and approach new ideas as experiments.

Key takeaways include:

• Consider individual, team, and system dynamics when implementing interventions.

• Navigate cultural considerations by practicing cultural humility and understanding the values and experiences of others.

• Build consensus among clinicians and leaders by understanding their goals and values.

• Approach new ideas as experiments and stay curious to foster learning and growth.

You can visit her business website at: https://drworleyconsult.wordpress.com/

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde discusses the importance of effective conflict management in the workplace. He provides practical tips for new managers on how to handle conflicts within their team in a way that minimizes disruption and promotes a positive work environment.

Dr. Wayde emphasizes the need for active listening, clear and respectful communication, and the importance of remaining objective during conflict resolution. He also highlights the value of understanding different perspectives and working towards compromise.

Overall, this episode provides valuable insights and strategies for improving conflict management skills in the workplace.

Key Takeaways include:

• Effective conflict management is essential for new managers to maintain a productive and harmonious team.

• Active listening helps to understand each person's perspective and the root cause of conflicts.

• Clear, concise, and respectful communication sets the stage for successful conflict resolution.

• Remaining objective and focusing on common goals helps to find a compromise and resolve conflicts.

• Improving conflict management skills takes time and practice.

You can visit his business website at: Wayde Consulting

In this episode of the Psych in Business podcast, Dr. Ernest Wayde interviews Jamie Ramsden, CEO of Adastra Leadership and author of Let's Go! How Great Leaders Shape the Future. They discuss Jamie's new leadership model, which focuses on four dimensions:

The individual, the team, the context, and the mission.

Jamie emphasizes the importance of being a role model, building a community, making sense of the context, and shaping the future. He highlights the need for leaders to understand themselves, understand their team members, and create a compelling vision for the future.

The book, Let's Go!, provides concrete steps and actions for leaders to develop their leadership capabilities.

Takeaways include:

Leadership is about being a role model, building a community, making sense of the context, and shaping the future.

Leaders need to understand themselves, understand their team members, and create a compelling vision for the future.

Being a role model involves consistency and integrity, while being a community builder requires effective communication and a focus on others.

Sense-making involves understanding the context and helping others understand it, through cognitive/social/emotional intelligence and learning orientation, while future shaping involves having a vision and a bias for action.

Leaders should create space for self-reflection, seek feedback, and understand the motivations and capabilities of their team members.

Leaders should embrace conflict as an opportunity for growth and understanding, and help their team members see different perspectives.

Leaders should tell stories to make sense of the world and create a sense of purpose for their team.

The book, Let's Go!, provides concrete steps and actions for leaders to develop their leadership capabilities.

You can visit his business website at: www.adastraleadership.com

And order his book, Let's Go! How Great Leaders Shape the Future at:

Amazon UK: https://bit.ly/43zyJtH

Amazon US: https://amzn.to/3IX9iZr

Barnes & Noble: https://bit.ly/4a3odxf

Waterstones: https://bit.ly/3PBg76D

WH Smith: https://bit.ly/3TAtdlR