Episodios

  • How to Really Know What's in the Heart of Your Customer with Jim Tincher, Founder and CEO of Heart of the Customer

    How to Really Know What's in the Heart of Your Customer with Jim Tincher, Founder and CEO of Heart of the Customer
    Mar 6 2024
    In this episode of Practical AI: The Capacity for Good, Jim Tincher, Founder and CEO of Heart of the Customer, joins James Diel to reveal the true essence of "knowing your customer," share critical tools needed to perfect the customer journey, and delve into the game-changing role of AI and automation in enhancing customer engagement.
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    35 m
  • How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures

    How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures
    Feb 7 2024
    In this episode of Practical AI: The Capacity for Good, Lincoln Murphy, Founder of Sixteen Ventures, joins James Diel to define the concept of customer success, the role of AI in customer success management, and how AI tools empower customer success professionals to integrate the human experience, leveraging intelligent analytics, automation, and data-driven decision-making.
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    37 m
  • Navigating Generative AI and It’s Business Impact with Michael Hunigan, VP of Product AI at Capacity

    Navigating Generative AI and It’s Business Impact with Michael Hunigan, VP of Product AI at Capacity
    Jan 10 2024
    In this episode of Practical AI: The Capacity for Good, Michael Hunigan, VP of Product AI at Capacity, joins James Diel to discuss the transformative impact of Generative AI, highlighting its role in enhancing workflows across customer service, HR operations, and more. He emphasizes the importance of ethical usage, predicts the evolution of LLMs, and discusses upcoming innovations in automating email responses and leveraging custom models for enterprise data.
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    38 m
  • Turning Happy Customers Into Higher Revenue with David Avrin, a Customer Experience Keynote Speaker and Consultant

    Turning Happy Customers Into Higher Revenue with David Avrin, a Customer Experience Keynote Speaker and Consultant
    Dec 6 2023
    In this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company's revenue. They highlight the need for a customer retention strategy that prioritizes customer happiness, value, and engagement and delve into the challenges of providing a great customer experience, as well as the role of technology, such as AI, in improving customer service.
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    46 m
  • Revolutionizing Customer Experience with Punk Spirit with Adrian Swinscoe, an Aspirant Punk at Punk CX

    Revolutionizing Customer Experience with Punk Spirit with Adrian Swinscoe, an Aspirant Punk at Punk CX
    Nov 8 2023
    In this episode of Practical AI: The Capacity for Good, Adrian Swinscoe, an Aspirant Punk at Punk CX, joins James Diel to share his insights on how you can tap into your inner punk spirit to revolutionize your approach to customer experience, as well as integrating empathy and AI in customer service.
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    51 m
  • The AI Frontier: Pioneering Change in Customer Service with David Karandish, Founder and CEO of Capacity

    The AI Frontier: Pioneering Change in Customer Service with David Karandish, Founder and CEO of Capacity
    Oct 11 2023
    In this episode of Practical AI: The Capacity for Good, David Karandish, Founder and CEO of Capacity, joins James Diel to unveil how AI and automation revolutionize customer service, balancing customer experience and profitability in AI integration, and the evolution of AI from reactive to proactive assistance.
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    27 m
  • AI as a Business Productivity Ally with Aytekin Tank, Founder and CEO of Jotform

    AI as a Business Productivity Ally with Aytekin Tank, Founder and CEO of Jotform
    Sep 13 2023
    In this episode of Practical AI: The Capacity for Good, Aytekin Tank, Founder and CEO of Jotform, joins James Diel to share his actionable insights on how business leaders can enhance their productivity and achieve more by automating their busywork and focusing on what really matters.
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    33 m
  • Elevating Customer Experience by Balancing Human Touch and AI with Shep Hyken, Chief Amazement Officer at Shepard Presentations

    Elevating Customer Experience by Balancing Human Touch and AI with Shep Hyken, Chief Amazement Officer at Shepard Presentations
    Aug 16 2023
    In this episode of Practical AI: The Capacity for Good, Shep Hyken, Chief Amazement Officer at Shepard Presentations, joins James Diel to explore the importance of building human relationships in customer service and what role AI plays in enhancing customer experience.
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    33 m