Episodios

  • AI in action: Practical lessons on adoption and opportunity from Sage

    AI in action: Practical lessons on adoption and opportunity from Sage
    Feb 5 2026
    In this episode of Clarasys podcast, Principal Consultant and AI Lead Sarah Rigby sits down with Mahbub Gani, Principal Data Scientist at Sage, to explore how one of the world’s leading software companies is harnessing AI to drive business value, transform customer experience, and stay ahead in a rapidly evolving landscape. From Sage’s journey with classical machine learning to the latest advances in generative and agentic AI, Mahbub shares practical lessons on cutting through the hype, designing for scale, and building a culture that embraces change. Discover how Sage balances experimentation with robust delivery, manages the surprises that come with innovation, and ensures high adoption rates across teams. You’ll also hear candid advice for organisations at the start of their AI journey, including why slowing down and thoughtful strategy matter more than ever. Whether you’re curious about the business impact of AI, looking for tips on driving adoption, or want to understand the future of agentic AI, this episode is packed with actionable insights and honest reflections from the front lines of enterprise AI. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/ai-in-action-practical-lessons-on-adoption-and-opportunity-from-sage
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    35 m
  • Post-merger integration: Navigating challenges and opportunities | Clarasys x Sojourn

    Post-merger integration: Navigating challenges and opportunities | Clarasys x Sojourn
    Nov 20 2025
    In this episode of Nevermind The Pain Points, we dive into the complexities and challenges organisations face during post-merger and acquisition (M&A) transformations. Host and Clarasys Subscription and Customer Experience Practice Lead Tom Carpenter is joined by Rebecca Clark of Sojourn Solutions, a marketing operations consultancy, and Moray Busch, who heads the M&A practice at Clarasys, to explore how to successfully navigate integration. The discussion focuses on the need for early preparation, including setting a clear vision and involving on-the-ground teams from the start, as well as the importance of establishing clear decision-making authority and governance to operationalise the program. They outline the critical roles for an effective integration team, including C-suite sponsorship, SMEs, and a product ownership function to manage technology and business tension. Ultimately, they argue that M&A is an opportunity for transformative change, advocating for using Customer Experience (CX) to resolve internal conflicts and urging companies to adopt a 'greenfield' architectural mindset over simply performing a transactional 'find-and-replace' integration. Packed with practical advice on people, process, and technology, this episode is a must-listen for anyone involved in an M&A transformation program. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/navigating-post-merger-integration-challenges-and-opportunities
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    43 m
  • Sustainable supply chain practices and change management integration

    Sustainable supply chain practices and change management integration
    May 6 2025
    In this episode of Game Changers, we dive into the intricacies of sustainable supply chain transformation and the crucial role of change management in this process. Hosted by Sophie Brazell-Ng, this insightful discussion features sustainability expert Matt Morton, who shares his knowledge on how businesses can adopt sustainable practices within their supply chains. Matt defines key concepts such as sustainable supply chains and ESG (Environmental, Social, and Governance), providing a clear understanding of these important frameworks. They explore a practical example in the fashion industry, illustrating how a traditional supply chain can be reimagined to be more sustainable. Throughout the episode, Sophie and Matt highlight the importance of aligning change management principles with sustainability goals to ensure effective implementation and stakeholder engagement. They address common challenges, including change fatigue, and offer strategies for leveraging stakeholder engagement to foster a collaborative approach towards sustainability. Listeners will gain valuable insights into the future of sustainable supply chains, learning how businesses can not only comply with legislation but also drive meaningful change that benefits both the planet and their bottom line. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/sustainable-supply-chain-practices-and-change-management-integration
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    36 m
  • The power of creativity at work

    The power of creativity at work
    Apr 30 2025
    In this episode of our "Game Changers" podcast, host Sophie Brazell-Ng explores the power of creativity at work with two distinguished guests — Sarah Partridge, founder and director of The Change Academy, and Rob Cannon, a coach, consultant, and author of ‘Aha! A User’s Guide To Creativity’. This episode seeks to unravel the essence of creativity within the workplace and its profound impact on business resilience and innovation. The conversation begins with a deep exploration of the fundamental definitions of creativity, juxtaposed with innovation, highlighting how creativity sparks novel ideas while innovation transforms these ideas into reality. Sarah and Rob stress the increasing importance of fostering a creative workplace culture, especially in the volatile and uncertain modern business environment, citing the need for resilience and adaptability. Listeners are also introduced to practical challenges and strategies for harnessing creativity at work. The guests emphasise the role of leaders in modelling creative behaviours, establishing psychological safety, and encouraging experimentation to cultivate a vibrant creative culture. Additionally, the dialogue touches on the contemporary relevance of creativity in the context of Generative AI, discussing its potential to both constrain and elevate human creativity. This insightful episode concludes with key takeaways to inspire and empower listeners to embrace their innate creative capacities and implement practices that promote creativity and innovation in their professional lives. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/the-power-of-creativity-at-work
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    45 m
  • Unlocking AI: The Crimestoppers journey

    Unlocking AI: The Crimestoppers journey
    Apr 23 2025
    In this episode of Game Changers, Change expert Scott Docherty and AI specialist Krish Kiri from Clarasys are joined by Mick Duthie, Director of Operations and Louise Peers, Head of Contact Centre Services at Crimestoppers. Mick and Louise share their journey into integrating AI within Crimestoppers' operations, maintaining anonymity, and enhancing efficiency. Tune in to learn about AI's applications in crime reporting, the conservative approach taken by Crimestoppers, and the future potential of AI in the justice sector. Gain insights on how new technologies can revolutionise operations and get practical advice on adopting AI while preserving core values. For more information or to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/unlocking-ai-the-crimestoppers-journey
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    35 m
  • Inside Rebel Energy’s progressive approach to work

    Inside Rebel Energy’s progressive approach to work
    Feb 17 2025
    In this episode of Never Mind the Pain Points, Robbie Motamed is joined by Jason Sharpe, Advisor, Culture coach and Non-Executive Director at Rebel Energy. Jason brings over 35 years of experience in various industries, including food retail, financial services, and energy. He shares his journey from traditional to transformational work environments and discusses the innovative and progressive approaches adopted by Rebel Energy. Tune in to explore the concept of progressive organisations and how they differ from traditional models. Hear more about Rebel Energy’s journey and the importance of autonomy, agility, and purpose in creating a thriving work culture, and take away practical steps and challenges in transitioning to a progressive organisation. For more information or to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/inside-rebel-energys-progressive-approach-to-work
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    40 m
  • Navigating change: Insights into change management with Flo Akingbade

    Navigating change: Insights into change management with Flo Akingbade
    Feb 3 2025
    In this episode of Game Changers, host Sophie Brazell-Ng sits down with Flo Akingbade, UK Transformation Director and change management expert, to explore the intricacies of navigating organisational change. What’s in store for you in this episode? Discover Flo's people-first philosophy in change management, where she emphasises the "gift of holding hands" through uncertain times. Learn how to tackle resistance to change, whether it’s from individuals, teams, or entire organisations. Hear real-world examples of transformational projects, complete with actionable techniques to drive adoption, sustain change, and build trust along the way. Gain practical advice on key skills like negotiation, leadership, and adaptability that every successful change manager should master. Whether you’re a seasoned professional, just dipping your toes into change management, or curious about what it takes to guide others through transformation, this episode is packed with insights, stories, and practical tips to inspire and equip you. So grab your headphones and get ready to learn how to navigate change, influence outcomes, and make an enduring impact on those around you. For more information and to read the transcript, visit our website: clarasys.com/insights/thinking/podcast/navigating-change-insights-into-change-management-with-flo-akingbade
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    39 m
  • GenAI in the public sector: Risks, rewards and the road ahead

    GenAI in the public sector: Risks, rewards and the road ahead
    Jan 27 2025
    In this episode of Nevermind the Pain Points, James Prowting-Lord and Rick Stock, two experts in digital transformation and public sector consultancy, delve into the transformative potential of generative AI in the public sector. From tackling risk aversion to addressing data maturity, they examine how this cutting-edge technology could redefine public service delivery while highlighting the importance of responsible adoption. For more information and to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/genai-in-the-public-sector-risks-rewards-and-the-road-ahead
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    18 m