Have you ever made a move that surprises even you?After 30 years on the operations side of the multifamily industry, I’ve crossed over. I’ve joined Hiley.ai. Many have asked why. I've asked, why! The answer: It is a move rooted in possibility, and a belief that our industry’s next big leap is already here. And, I want to be a part of something bigger than self. I want to look back 30 years from now and feel good about being in service of an industry that has given so much to me over the years. I believe in my heart of hearts that Hyly is the place to do just that. We’re not talking about more tech for tech’s sake.We’re talking about stitching together decades of disjointed systems, clunky CRMs, and legacy pain points into a unified intelligence fabric, one that thinks, learns, and automates in a way that gives your teams time back.Time to connect.Time to lead.Time to look your residents in the eye and have a real conversation.This is the future of PropTech. And I’m lacing up for it.Hit that Like button, subscribe, and share if you believe the multifamily space is overdue for a smarter, more human-centered evolution.Blog: https://www.multifamilycollective.comBook: https://amzn.to/3YI6BDaHyly: https://hyly.ai Support comes from: https://www.365connect.com/?utm_campaign=mmnHosted by: https://www.multifamilymedianetwork.comJoin me at Cultivate 2026: https://naahq.org/events/cultivate/sessions

The best property managers in 2026 don’t look like they used to.In today’s Multifamily Operator Tip of the Day, we’re shifting the hiring lens. Forget the resume checklist. Instead, look for heart, not just hustle.The strongest operators today are:- Emotionally intelligent- Curious- Calm under pressure- Quick to learn from failureIn a world where AI is handling the repetitive tasks, it’s the human qualities, empathy, judgment, and adaptability that set your team apart.Don’t hire for what someone’s done. Hire for how they think.We unpack:- Why emotional intelligence matters more than technical experience- How to interview for curiosity and critical thinking- Why job postings need to speak to the soul of a candidate, not just their skillsTomorrow’s top performers aren’t robots. They’re the ones who lead them.Subscribe now. Tomorrow, we talk turnover—what’s really behind it.Blog: https://www.multifamilycollective.comBook: https://amzn.to/3YI6BDaSupport comes from: https://www.365connect.com/?utm_campaign=mmnHosted by: https://www.multifamilymedianetwork.comJoin me at Cultivate 2026: https://naahq.org/events/cultivate/sessions

Too many leaders treat turnover like a problem to fix when it’s really the result of deeper leadership dysfunction.In today’s Multifamily Operator Tip of the Day, we get honest about why people really leave:- Unclear expectations- Inconsistent support- Limited growth- And yes—poor leadershipIt’s true: People don’t leave companies. They leave managers. You've likely heard it said before! Exit interviews? They’re too late. You need real-time insight. That means:- Watching body language in meetings- Listening to the grapevine with discernment- Running touchpoint surveys- Actually checking in before the resignation letter hits your deskCulture is tangible. It smells like apple pie or dirty socks. You’ll know which.Fix the leadership. Fix the system. Fix the culture. And retention will follow.Subscribe now and come back tomorrow for one of the most impactful retention strategies we’ve got.Blog: https://www.multifamilycollective.comBook: https://amzn.to/3YI6BDaSupport comes from: https://www.365connect.com/?utm_campaign=mmnHosted by: https://www.multifamilymedianetwork.comJoin me at Cultivate 2026: https://naahq.org/events/cultivate/sessions