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Mission in Motion: A Minute With Maxwell

Mission in Motion: A Minute With Maxwell

De: Maxwell Management Group
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Mission in Motion: A Minute with Maxwell is a bold new podcast and a leadership companion for mission-driven organizations and changemakers across the care sector and beyond. Hosted by Heather Maxwell, founder of Maxwell Management Group, each episode delivers transformative insights through candid conversations with renowned leaders, innovators, and trailblazers who are redefining what it means to lead with purpose. In every short, powerful episode, listeners will uncover “aha” moments in leadership—those pivotal insights that shift perspectives, spark innovation, and drive meaningful change. From navigating people and culture to leading through uncertainty, challenge, and change, the podcast is designed to offer real value to executive leaders, HR professionals, and visionaries who are seeking meaningful conversations and lightbulb moments that both inspire and challenge the status quo. Whether you're looking for inspiration, strategy, or just a moment to reflect, A Minute with Maxwell - Mission in Motion brings the voices and stories that matter most—amplifying the lessons and leadership breakthroughs that can move your mission forward.© 2026 Maxwell Management Group Economía Gestión Gestión y Liderazgo
Episodios
  • Developing Leaders People Want to Work For | Stacy Lademar

    Developing Leaders People Want to Work For | Stacy Lademar
    Apr 3 2026
    In this episode of A Minute with Maxwell: Mission in Motion, host Heather Maxwell sits down with leadership development expert Stacy Lademar to explore what it really takes to develop leaders that people actually want to work for—especially in the senior living sector, where leadership directly impacts resident experience, team stability, and turnover.Drawing on her journey from retail executive trainee on Fifth Avenue to manager of learning and development for major brands like Walmart and Royal Caribbean, and later into senior living during the pandemic, Stacy shares the hard lessons she learned about trying to “do it all,” the power of delegation, and why promoting your best individual contributor without support is often a setup for failure.Through practical stories from the floor—like assistant buyers in tears over untrained managers, or a star chef turned struggling culinary director—Stacy shows how lack of people-skills training quietly erodes culture, performance, and retention, and what organizations can do differently.Key themes they explore include:From top performer to first-time manager: Why so many organizations promote high achievers into leadership without giving them the tools to succeed—and how this leads to confusion, frustration, and avoidable turnover.High-potential and new manager programs: How identifying emerging leaders early, and offering targeted training in feedback, delegation, emotional intelligence, and expectation setting, can transform both performance and engagement.Feedback as a gift—not a threat: Using simple frameworks like What Went Well / Even Better If / Must Be Better and the FBI model (Situation, Behaviour, Impact) to make feedback specific, normal, and safe—for both positive reinforcement and constructive coaching.The critical role of one-on-ones and psychological safety: Why early and ongoing one-on-ones help new leaders build trust, become “safe spaces” for their teams, and surface struggles before they become performance issues.Delegation, clarity, and follow-through: Practical advice for leaders who are used to doing everything themselves—how to let others do things “their way,” ensure understanding, and follow up without micromanaging.Time management and the 80/20 rule: How journaling your time, then reviewing it with your supervisor, reveals where your energy really goes—and how to refocus on the 20% of activities that drive 80% of results.Trust as the foundation of leadership: Why trust—built through honesty, consistency, and admitting when you don’t know—is the core trait that separates leaders people endure from leaders people choose to follow.Stacy also lifts the curtain on how Walmart and Royal Caribbean structured their leadership development—through intentional promotion-from-within programs, extended manager training, and open-access leadership classes—and how organizations of any size can adapt these ideas using fractional learning and development support.This conversation offers a clear, actionable roadmap for organizations that want to stop “hoping managers figure it out” and start intentionally developing leaders who listen, clarify expectations, give meaningful feedback, and create workplaces where people—and residents—truly thrive.About Maxwell Management GroupThis podcast is brought to you by Maxwell Management Group, a national executive search and education firm specializing in the continuing care sector. For nearly two decades, they’ve partnered with organizations to build values-driven leadership, vibrant workplace cultures, and purpose-led employer brands.Learn more: maxwellmanagementgroup.comChapters:0:00 – Introduction to Stacy and Mission in Motion2:20 – Stacy’s Journey: From Retail to Leadership Development4:27 – The Pitfall of Promoting Top Performers6:43 – Building High-Potential and New Manager Programs8:42 – One-on-Ones and Creating Psychological Safety9:52 – Feedback as a Culture, Not a One-Off10:54 – Practical Feedback Models (WWW/EBI and FBI)12:47 – The Power of Positive Feedback and “Catching People Doing Right”18:06 – Traits of Leaders People Want to Work For19:19 – Clarity, Expectations, and Job Descriptions21:37 – Interviewing as a Critical Leadership Skill23:33 – Onboarding New Leaders and Reinforcing Expectations25:15 – Delegation: Letting Go of “My Way”28:09 – Time Management and the 80/20 Rule for Leaders29:51 – Trust as the Core of Effective Leadership32:06 – What Walmart Got Right in Developing Leaders33:11 – What Royal Caribbean Got Right in Developing Leaders35:04 – How Stacy Partners with Organizations Today35:53 – Closing Thoughts and How to Connect with Stacy & Maxwell Management Group
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    37 m
  • How Mentorship and Succession Power Senior Living Leadership Pt. 2 | Arta Shala & Mike Traub

    How Mentorship and Succession Power Senior Living Leadership Pt. 2 | Arta Shala & Mike Traub
    Mar 20 2026

    In this episode of A Minute with Maxwell: Mission in Motion, host Heather Maxwell continues the conversation with Mike Traub, former Vice President of Operations at Riverstone Retirement Communities, and Arta Shala, now Riverstone’s Vice President of Operations, to explore how lived experience, immigration, and frontline work shape people-first leadership in senior living.

    From arriving in Canada with two duffel bags and no clear plan, to walking through a snowstorm to her first retirement home interview, Arta shares how chance, courage, and deep respect for elders led her into the sector—and why she never looked back.


    Through powerful resident stories, including a Holocaust survivor whose quiet rituals spoke volumes, Arta reveals how listening beyond the surface transformed the way she leads teams, supports families, and carries forward Riverstone’s people-first culture.


    Key themes they explore include:

    • Immigrant experience and leadership lens: How Arta’s journey from a war-torn country to Canada shaped her resilience, empathy, and refusal to take opportunity for granted—and how that perspective informs every leadership decision she makes today.
    • Frontline to executive leadership: Why starting as an office manager in a retirement home gave Arta a ground-level understanding of residents, families, and staff that now guides her as VP of Operations.
    • Seeing beyond the surface in resident care: The story of a Nazi camp survivor, and how understanding hidden histories changed Arta’s approach to care, compassion, and dignity in senior living.
    • People-first as a daily practice: How small moments—checking in on a withdrawn team member, asking “Are you really okay?”—reinforce the belief that “it’s a people business” where kindness, curiosity, and non-judgment are non-negotiable.
    • Determination, fairness, and growth: The realities of being underpaid, having to work harder for promotions as a newcomer, and why those experiences made Arta more determined to build workplaces where people feel seen, valued, and supported.

    The conversation offers an honest, story-driven look at what it means to lead with humanity in senior living—drawing on personal history, cultural transition, and everyday moments of care to shape a leadership style where people come first, and everything else follows.


    About Maxwell Management Group

    This podcast is brought to you by Maxwell Management Group, a national executive search and education firm specializing in the continuing care sector. For nearly two decades, they’ve partnered with organizations to build values-driven leadership, vibrant workplace cultures, and purpose-led employer brands.

    Learn more: maxwellmanagementgroup.com

    Chapters:

    00:00 – Intro: Mission in Motion & Guest Introductions
    00:09 – Why Mike Chose to Mentor Arta as His Successor
    01:07 – Heather’s Welcome and Episode Framing
    01:20 – Arta’s Unplanned Entry into Retirement Living
    03:02 – First Job in Retirement & Early Culture Shock
    03:13 – The Story of Mrs. Zem and Seeing Beyond the Surface
    05:59 – “Be Kind”: The People-First Nature of Senior Living
    06:39 – Arta’s Immigration Story: From War-Torn Kosovo to Canada
    08:57 – An Immigrant Lens on Team Members’ Hidden Struggles
    10:44 – Family Roots: Parents, Daughter, and Leadership Values
    13:14 – Challenges as a Woman and Immigrant Leader
    16:08 – Leading a Large, Diverse Team at Riverstone
    22:45 – Psychological Safety, Trust, and Frontline Voices
    26:55 – Mike on Retirement, Hobbies, and Ongoing Mentorship
    28:11 – Mike’s Legacy: People, Properties, and Riverstone’s Growth
    30:00 – Succession Planning Advice for Executives Nearing Retirement
    31:32 – How Arta Defines Success and Leadership Today
    34:27 – Advice to Newcomers & the Power of Mentorship
    38:56 – When You Must Hire Externally: Choosing the Right Search Partner
    42:01 – Final Reflections on Purposeful Careers in Senior Living
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    46 m
  • How Mentorship and Succession Power Senior Living Leadership Pt. 1 | Arta Shala & Mike Traub

    How Mentorship and Succession Power Senior Living Leadership Pt. 1 | Arta Shala & Mike Traub
    Mar 6 2026

    In this episode of A Minute with Maxwell: Mission in Motion, host Heather Maxwell sits down with Mike Traub, former Vice President of Operations at Riverstone Retirement Communities, and Arta Shala, now Riverstone’s Vice President of Operations, to explore what legacy leadership and people-first succession look like in senior living.

    From building Riverstone “boots on the ground,” to leading through COVID-19 without ever closing the office, to cultivating teams and residents who stay for 15+ years, Mike and Arta offer a rare, practical look at succession planning that is both strategic and deeply human.

    Key themes they explore include:

    • Legacy leadership in senior living: How Mike intentionally prepared his own successor—from identifying Arta’s potential to gradually expanding her responsibility—so Riverstone could grow without disrupting residents, families, or staff.
    • People-first, profit-follows philosophy: Why Riverstone’s guiding principle—“We look after the people and then the profits follow”—has shaped culture, operations, and long-term success across all communities.
    • Mentorship and internal promotion in action: Real stories of informal mentorship, stretch assignments, and how most support office roles (and even a former accountant) were developed into successful leaders from within.
    • Leading through COVID-19 and rapid growth: How Mike and Arta stayed “boots on the ground,” supported homes that couldn’t work remotely, and maintained trust, stability, and continuity during crisis and expansion.

    The conversation offers a grounded, story-rich roadmap for organizations that want to turn mentorship, internal promotion, and succession planning into everyday leadership practices—especially in mission-driven sectors like senior living.

    About Maxwell Management Group

    This podcast is brought to you by Maxwell Management Group, a national executive search and education firm specializing in the continuing care sector. For nearly two decades, they’ve partnered with organizations to build values-driven leadership, vibrant workplace cultures, and purpose-led employer brands.

    Learn more: maxwellmanagementgroup.com

    Chapters:

    00:00 – Intro: Legacy Leadership in Senior Living
    00:59 – Early Impressions of Arta’s People-First Management
    03:03 – Mike’s Path: From Hotels to Retirement Living
    05:57 – People-First, Profit-Follows Philosophy
    06:39 – Growth, COVID-19 & Responsibility to Residents
    12:42 – Choosing Arta as Successor & Mentorship Begins
    17:15 – Culture, Connection & Stories of Long Tenure
    20:21 – Inside the Mentorship: Exposure to the Executive Role
    24:34 – Why Succession Planning Matters
    26:30 – Arta’s Journey: Being Mentored into Leadership
    29:31 – Practical, Informal Mentorship & Internal Promotion
    33:37 – Outro
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    35 m
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