Send us a text

In this episode of The AI Advantage series on The Matt Brown Show, Matt sits down with Ebony Langston, Vice President of Go-To-Market for Healthcare at TTEC, to explore the intersection of artificial intelligence, healthcare, and human connection.

Ebony shares how AI is being used to streamline high-volume healthcare tasks—like appointment scheduling and prescription refills—while preserving the human touch where it matters most. The conversation dives into AI’s role in reducing friction for patients, improving accessibility for underserved communities, and empowering healthcare agents with smarter tools.

They also tackle the ethical minefields of data privacy, transparency, and the future of leadership in an AI-powered economy. From rethinking patient engagement to redefining team skills and operational models, Ebony makes the case that AI isn't replacing people—it’s helping them become better.

Support the show

Send us a text

In this premiere episode of The AI Advantage series on The Matt Brown Show, Matt sits down with Simon Taylor, Founder and CEO of HYCU—the world’s fastest-growing SaaS data protection company. Together, they explore the double-edged nature of AI in cybersecurity, the looming “SaaS Data Apocalypse,” and why regulation, humanity, and leadership are more critical than ever.

Simon reveals how HYCU is leveraging AI to scale integrations from years to weeks, why AI is accelerating cyber risk at an unprecedented rate, and the ethical dilemmas businesses now face as automation reshapes every industry. From the importance of apprenticeships in an AI-driven workforce to how elder care could be transformed, this conversation is packed with insight, foresight, and practical wisdom for leaders navigating the AI era.

Support the show

Send us a text

Matt discusses lies and misconceptions around entrepreneurship and how you can work around these by using the QBE (Qualified By Experience) method where you put yourself out there and execute on a daily basis.

Support the show