From the creator of Let’s Talk Dispatch comes First Call Ready — the podcast empowering 911 professionals to shape the future of emergency communications.

Hosts Ashley Valenzuela and Megan Wilske take on the challenges, culture, and conversations driving 911 dispatchers forward.

Because the next generation isn’t waiting for change — we’re creating it.

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In this episode of Let’s Talk Dispatch, we sit down with Heather Williams, a licensed psychologist and founder of Premier First Responder Psychological Services.

With over 25 years of experience working in law enforcement and public safety, Heather has dedicated her life to improving the mental health and wellness of first responders.

From building peer support programs to providing critical incident response and wellness training, Heather shares her insights on how to create a culture of resilience within public safety.

Whether you’re a dispatcher, officer, or leader in public safety, this episode is packed with valuable lessons on navigating stress, trauma, and recovery.

Connect with Heather here :

IG: heather_premier1stresponder

website: premier1stresponder.com

In this episode of Let’s Talk Dispatch, I’m joined by AK Dozanti, a former deputy sheriff turned First Responder Burnout Specialist and founder of Life Saver Wellness.

AK shares her journey from law enforcement to burnout prevention, offering actionable insights on recognizing, preventing, and recovering from burnout in emergency services.

With her relatable approach and deep understanding of the challenges first responders face, this episode is packed with practical advice for anyone in the field.

Instagram: akdozanti

Facebook: Life Saver Academy with AK Dozanti

Tiktok: akdozanti

LinkedIn: AK Dozanti, MA

Oh and did we mention AK has a new book!

Check out Beat the Burnout Here

In this episode of Let’s Talk Dispatch, I’m joined by Brandi Powell, Executive Director and Founder of The 911 Chaplain Initiative Inc. With 15 years of experience as a dispatcher and trainer, Brandi shares her journey, the inspiration behind her nonprofit, and her mission to provide emotional and spiritual support to telecommunicators.We discuss the challenges of fundraising, the critical role of well-being in the 911 profession, and how both individuals and organizations can make a meaningful impact.Connect with Brandi:

Instagram & TikTok: @the911chaplain

Website: goldlinechaplains.org

In this episode of Let’s Talk Dispatch, I sit down with Will Young, a dedicated public safety telecommunicator and passionate advocate for neurodiversity in emergency communications. Will shares his journey into public safety, his involvement with APCO and NENA, and his mission to create more inclusive emergency communication centers (ECCs).

We explore how embracing neurodiversity can help address the staffing crisis, provide better support for team members, and ensure our centers reflect the diverse communities we serve. Whether you're in leadership or on the frontline, this conversation is packed with actionable insights to foster inclusivity in your center.

Connect with Will:
📌 Instagram: @10_4_Baldy
📌 LinkedIn: Will Young

In this episode of Let's Talk Dispatch I am joined by T’airra Whitis a seasoned communications center manager and doctoral researcher exploring how supportive leadership can transform dispatch centers.

We discuss the vital need for empathy in leadership, the impact of offering training and development opportunities, and how connecting more deeply with staff can improve morale and retention.

Tune in to hear practical insights from T’airra on fostering a healthier, more supportive work environment in emergency services.

You can connect with T'airra onLinkedin

In this episode ofLet’s Talk Dispatch, we sit down with Katie Farber, a Public Safety Dispatcher II at Ventura County Fire Dispatch.

Katie shares her journey in dispatch, her experience leading the Peer Support Team, and her unique partnership with Hudson, a certified therapy dog. Together, they provide comfort during critical incidents and large-scale emergencies like wildfires.

Katie also discusses the challenges and successes in bridging the gap between dispatch and field responders, highlighting how collaboration is key in emergency services.

Whether you’re in dispatch or the field, this conversation offers insights into building stronger, more connected teams.

Connect with Kate and Hudson on Instagram @ventura.k9.hudson

In this episode of Let's Talk Dispatch, we’re joined by Stephen Sutton, a Senior Telecommunicator with over 30 years in public safety. Stephen shares his journey through EMS, Corrections, and 911, shedding light on how these experiences shape his approach to leadership and managing change.

We explore the constant evolution of 911 centers—from staffing challenges to the impact of AI—and discuss strategies for navigating these transitions effectively.

Don’t miss this insightful conversation about adapting to change and fostering resilience in emergency communications.

Connect with Stephen on Linkedin