A title change is not a culture change. In this episode, Mark Graban draws on his early experience at GM in the mid-1990s — where "foreman" became "team coordinator" overnight without anything else changing — to explore why renaming supervisors with Lean-sounding titles so often fails to deliver Lean results.

Read the blog post

The discussion centers on Ford's Process Coach role: what it's supposed to be, what it often is in practice, and why the gap between those two things is a leadership system problem, not a training problem. Mark also looks at why Toyota's Group Leader model works where Ford's equivalent often doesn't — and why a senior UAW worker has rational, concrete reasons to turn down a promotion to Process Coach even if they're the most qualified person on the floor.

If your organization has rebranded its supervisors without redesigning the conditions those supervisors work in, this episode is worth your time.

Blog post with links

Three years ago, The Mistakes That Make Us came out. Around the same time, Elisabeth Swan published Picture Yourself a Leader. Both books' third birthdays felt like a decent reason to get together and talk.

On Thursday, May 7, at 1 PM ET, Elisabeth and I are co-hosting a live event on LinkedIn called “Still Learning: Mistakes and Leadership Lessons.” We will talk about what readers have shared with us, what has held up, what we might write differently now, and the leadership questions that keep coming back. Attendees will have a chance to win books and a few other things.

Most AI tools answer your question with a 500-word essay full of numbered steps. You nod, close the tab, and carry on doing what you were already doing. The Lean Hospitals Coach is built around the opposite instinct -- asking questions before giving answers, the way good coaching actually works.

Check out the blog post

In this episode, Mark walks through how the tool works, why it runs on Claude instead of ChatGPT, and what makes coaching mode fundamentally different from the "here are 7 steps" approach that every other AI defaults to. He also covers the two knowledge sources (Book Search and Book Plus), the two response styles (Tell Me and Coach Me), and how the combinations create different experiences depending on what you need.

Mark is opening 50 founding memberships at $49/year -- price locked for life -- and hosting a LinkedIn Live demo on Tuesday, March 10 at 11 AM ET where he'll take audience questions and run them through the coach on screen, unscripted. You can also try the full product free for 48 hours at leanhospitalsbook.com/start.