Laundry Talks  By  cover art

Laundry Talks

By: Eric Smith
  • Summary

  • This is the podcast for the Textile Rental Operator Community to learn new things, share ideas, and drive conversations. Welcome to Laundry Talks with your host, Eric Smith.
    © 2023
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Episodes
  • Expand or Build: What happens when you outgrow your textile rental facility? with Arrow Linen
    May 8 2024

    In Episode 5: Expand or Build: What happens when you outgrow your textile rental facility? Our host, Eric Smith, brings two generations of Textile Rental Operators to answer the question on how to proceed when your production needs outgrow your plants’ technology resources. Join us in this amazing conversation to learn the story of Arrow Linen with John (3rd generation), Anthony, and John (4th generation) Magliocco and their key takeaways to a successful expansion.

    Don’t forget to utilize our Free ROI Calculator resource available for textile rental operators!

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    35 mins
  • Best Practices for Managing Price Increases with Judy Krenz and Melissa Busch
    Dec 13 2023

    In this episode of Laundry Talks, Eric Smith interviews two industry veterans,  Judy Krenz and Melissa Busch from Phelps Uniform Services. Price increases are a reality in every business, but how companies approach them varies quite a bit. Join our conversation today as we hear how one company completely changed the way they approach their price changes with their customers.  

    Don’t forget to utilize our Free ROI Calculator resource available for textile rental operators! 

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    32 mins
  • Coaching: The Value of Formal Route Check-In Processes With Dana Horne
    Aug 31 2023

    In this episode of the Laundry Talks podcast, the host, Eric Smith, interviews Dana Horne, the General Manager of CTC, a mixed textile rental operator based in Clinton, OK. Dana got her start in the textile rental with a national provider, Cintas, but has since worked on both the operator and supplier side of the business prior to landing with CTC. She has a long history of training and coaching success. Eric and Dana also discuss the value of daily face-to-face coaching sessions and challenges related to training and hiring in today’s business environment.

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    34 mins

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