Our topic for this episode is what I like to call, the Service Eyes of a Guest. We constantly work on running our operation, developing our staff, supporting our standards, and reading our reviews. But how often do we really stop, and think about things through the eyes of our paying Guests? For this topic, we will enjoy considering this point of view and explore why we should consider their perspective more often…

Episode 10 takes time to remind Service Professionals that our focus should be directly related to our guests, both internal and external, rather than worrying about rating organizations. Although it is exciting to earn awards through the various organizations, we need to remember that "it's not about the stars & diamonds!" Instead, it is all about our properties culture of service and what kind of service our paying guests want and expect.

Our episode for July explores the topic of how to properly Welcome and On Board the newest members of your team. Each and every day, we ask our Service Professionals to provide exceptional experiences for our Guests. But perhaps that would be a stronger message and expectation, if we did the exact same thing, for a newly hired person from their very first day all the way through day-90….and beyond!