How the Credit Ombud is helping SA consumers

We were very fortunate to have the opportunity to interview Lee Soobrathi, who is the Head Of Department, Case Management at the office of the Credit Ombud.

The Office of the Credit Ombudsman resolves complaints from consumers that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.

The most common cases that are handled by the Credit Ombudsman include incorrect statements of account, emolument attachment orders, fraud cases and alleged reckless lending cases.

In This Episode:

•     The different types of complaints the Credit Ombud deals with
•     Procedure for closing one’s account and making sure it is closed
•     How to dispute incorrect information on your credit report
•     How to lodge a complaint with the Credit Ombud