Today's callers: Carrie from Paris wants to turn interest into bookings for her boutique study-abroad programs for adults. Then, Grace from Nashville considers how to re-build relationships with interior designers she may have let down early on in her furniture upholstery business. And Angel from Indiana explores how to translate the emotional appeal of her self-care soap kits into stronger online sales.

Plus, Michelle explains why founders don't always need to raise outside capital, and why they shouldn’t go into business with an exit plan.

Thank you to the founders of Elective Study Abroad, Grace Ann Upholstery, and Sacred Pause Soap Company for being part of our show.

If you’d like to be featured on a future Advice Line episode—where Guy and former show guests take questions from early-stage founders—leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

And be sure to listen to Beyond Yoga’s founding story as told by Michelle in 2025.

This episode was produced by Carla Esteves with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Annlie Huang.

You can follow HIBT on X & Instagram and sign up for Guy’s free newsletter at guyraz.com or on Substack.

Karissa Bodnar had a dream job at L'Oréal when a close friend died from cancer at age 24. It shook her up and made her reassess what she really wanted to do with her life. The answer? Build her own beauty business with a mission of “giving back.”

The problem? Nobody seemed to want to carry her products. She pitched Sephora, Nordstrom, Ulta, and others—and kept hearing no.

She stuck it out, pouring tens of thousands of dollars of her own savings into it, and worked a full-time job to fund the formulation of new cosmetics.

Two years in, another life-changing event. Karissa posted a video of herself teaching make-up application to domestic violence survivors, and it went viral. Five years later, the company was making about $150 million a year!

In this episode Karissa explains why mission alone will never save a bad product, how scarcity helped her build a better company, why she resisted raising too much money, and how she turned a deeply personal loss into one of the most distinctive brands in beauty.

What You’ll Learn:

• How Karissa's childhood experimenting with fruits and flowers led her to researching and formulating her own makeup
• How Karissa’s experiences at Nordstrom and Sephora set her up for a plum job in product development
• The importance of attracting an influential mentor or guide to career development, as Karissa did at L’Oreal
• How Karissa developed her unique line — like false eyelashes for people who had lost their natural lashes during cancer treatment
• Why the decision to keep sales DTC and ONLY online can be a great business move
• Why Karissa believes “scarcity drives focus”
• How to handle operations when sales explode
• Why mission helps customer loyalty — but performance drives the initial and repeat purchases

Timestamps:

03:05 – Making makeup in the kitchen at age 10 and Karissa’s first steps into research

06:30 – Learning the beauty business from the ground up

08:57 – How Karissa landed her dream job in product development at L'Oréal

12:23 – The career lessons that got Karissa noticed at L'Oréal

17:23 – How a tragedy made Karissa leave a dream job to start a company “with purpose”

26:56 – The one-person-at-a-time marketing strategy

28:21 – The viral moment that changed Thrive Causemetics

32:26 – Why failing to raise money became an advantage

36:23 – Mission versus product: which really matters?

38:24 – Why Thrive Causemetics stayed direct-to-consumer

This episode was produced by Sam Paulson with music by Ramtin Arablouei. It was edited by Andrea Bruce with research help from Chris Maccini. Our engineer was Jimmy Keeley.

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Today’s callers: Juliette in France wonders how to raise awareness of her “magical” cooling device—without a costly ad campaign. Then David in North Carolina looks to grow the wholesale channel of his engraved gifts business in light of thinning retail margins. And Kaitlin in California wants to leverage the virality of her supportive, bordered sheets and create an enduring sleep brand.

Plus, Kip reflects on The Container Store’s bankruptcy and acquisition, and plugs patience and persistence as the keys to sustainable growth.

Thank you to the folks at CoolaWand, Hazel Grove Customs, and Kaomi Sleep for being a part of our show.

If you’d like to be featured on a future Advice Line episode—where Guy and former show guests take questions from early-stage founders—leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

And be sure to listen to The Container Store’s founding story as told by Kip and his wife Sharon in 2024.

This episode was produced by Alex Cheng with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Jimmy Keeley.

You can follow HIBT on X & Instagram and sign up for Guy’s free newsletter at guyraz.com or on Substack.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.