Ever wonder what it really takes to run a paint-your-own pottery studio? In this episode, we sit down with Felicity Gunter and Kaelyn Bucy—two powerhouse studio managers—to talk about how they stepped into leadership, the systems they’ve built, and what it’s like balancing people, tasks, and chaos daily.

They open up about:✨ Navigating call-outs and conflict🛠️ Creating custom systems that work🌱 Growing their team (and themselves)💡 What they wish they had more time for.

If you’re a studio owner, manager, or dreaming of becoming one—this episode is a must-listen.🎧 Tune in now wherever you get your podcasts!

Saddle up and sparkle! Visit Bisque Imports at Convention for new products, games, sneak peeks, and swag-packed fun!

In this episode of Glazed Over, we’re joined by business coach and podcaster Wendy Batten, who shares her insight on goal-setting, marketing strategies, and creating a customer journey that actually works for both your business and your life. We talk about planning with purpose, balancing profits with joy, and the power of aligning your goals with your values. Wendy also opens up about her podcasting journey, the value of mentorship, and what she’s excited to teach at the upcoming convention where she’ll be leading workshops on goal planning and strategic marketing.

This week, we’re joined by HR consultant Katie Magoon for a practical (and surprisingly fun!) conversation about all things employee handbooks and studio policies. Katie breaks down what every small business should include in their handbook—from attendance and hygiene to termination procedures—while making sure it all reflects your company’s values. We also chat about handling out-of-state events, managing a growing team, and why your policies should work for you, not against you. Katie even shares some helpful resources if you’re ready to tighten up your HR game.

In this special bonus episode, we officially welcome our new co-host, Jessica Cowan! From her early days slinging spicy chicken sandwiches at Chick-fil-A to running pottery studios and yogurt shops, Jessica’s journey is full of leadership lessons, creative pivots, and a whole lot of heart. We talk about what she learned from fast food, entrepreneurship, and working alongside industry leaders—all of which led her to clay. Plus, she shares some exciting studio projects in the works, like AI assistants, toddler story time, and a community art postcard program. This is a fun, wide-ranging conversation full of laughs, real talk, and a few hot takes on Chick-fil-A sauces.

We’re sitting down with the queens of large-scale events—Gail and Jackie Burrow from All Fired Up in Nevada. They share how to find the right contacts, run smooth and successful big events, and keep those valuable partnerships strong. Gail and Jackie have this down to a science, and this episode is just a peek at what they know. Catch them at CCSA’s Convention in Denton, Texas, where they'll be leading a pre-con deep dive on this very topic!https://www.ccsaonline.com/2025-convention

In this episode, we chat with Samantha Irwin—a former teacher and boutique hotel owner—about what she’s learned from leading teams and creating standout customer experiences. With years in the hospitality industry under her belt, Samantha shares practical advice on staff training, building a positive work culture, and making every customer feel seen and valued. Whether you're running a pottery studio, a gift shop, or something in between, her insights on loyalty, leadership, and service will give you plenty to think about.

Des Toal from Bisque Imports graciously welcomes listeners to this month's podcast and commends listeners for growing successful businesses! https://www.bisqueimports.com/

Check out Occasion: https://occasion.app/

Today on the podcast, we’re joined by Julie and Robin Cates from On the Pot in Salina, Kansas. With 23 years of experience under their belts, these two have figured out not just how to hire great team members—but how to keep them. They share what they look for in a new hire, how they run interviews, their training strategies, and why giving young people clear expectations and real responsibility can lead to long-term success for everyone.

We’re back with Bill Shipley from Constant Contact, and this time we’re talking way more than just email. Bill gives us the scoop on all the new tools Constant Contact has rolled out—from SMS marketing to social media scheduling to seamless ad integrations. If you thought it was just an email platform, think again. These updates are designed to make your entire business run smoother (and smarter).