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Maggie Toko has spent decades raising the voice of those who live with mental heath issues and emotional distress, using her own living experience of mental illness and professional work in homelessness, sexual assault, and youth services.

At the time of recording this chat with Maggie at the Complex Needs Conference in 2025, she was the consumer commissioner for the Victorian Government's Mental Health and Wellbeing Commission. Now, she is the Chair Commissioner.

The Mental Health and Wellbeing Commission is an independent statutory authority that holds government to account for the performance, quality and safety of Victoria’s mental health and wellbeing system. The Commission operates under the Mental Health and Wellbeing Act 2022.

New Zealand-born Maggie, who is of Ngāpuhi – Ngāti Whātua descent, was appointed a Member of the Order of Australia (AM) earlier this year for her significant service to mental health governance and awareness.

We mention Voices Vic in this episode. Hear our conversation with Voices Vic here.

ermha365 provides mental health and disability support for people in Victoria and the Northern Territory. Find out more about our services at our website.

Helplines (Australia):
Lifeline 13 11 14
QLIFE 1800 184 527
13 YARN 13 92 76
Suicide Callback Service 1300 659 467

ermha365 acknowledges that our work in the community takes place on the Traditional Lands of many Aboriginal and Torres Strait Islander Peoples and therefore respectfully recognise their Elders, past and present, and the ongoing Custodianship of the Land and Water by all Members of these Communities.

We recognise people with lived experience who contribute to GET REAL podcast, and those who love, support and care for them. We recognise their strength, courage and unique perspective as a vital contribution so that we can learn, grow and achieve better outcomes together.

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Chelsea Troutman is a Board-Certified Behaviour Analyst and Clinical Supervisor, and Director of a Behaviour Support Practice Elements ABC.

Chelsea has extensive experience working within Government and Community Service Sectors with expertise in disability services, children and family services, out of home care, and forensic disability.

She presented at the Complex Needs Conference last year on the topic Promoting 'enabling environments' in restrictive settings to progress treatment and meaningful outcomes for all.

Enabling environments are defined as "places where good relationships are upheld and facilitate well-being for all participants, staff and service users alike, and where new ways of relating can be learned through mutual respect and recognition, nurturing a sense of belonging".

Karenza Louis-Smith spoke with Chelsea after the presentation and the pair spoke more about this, particularly in the context of custodial settings, like prisons and youth justice centres - and why it is so important.

More info:

• Hear from Chelsea about Elements ABC's approach
• enabling environments (ee) resources Royal College of Psychiatrists (UK)
• Architectures of Harm or Architectures of Hope? - The effects of carceral space on the wellbeing of prisoners

ermha365 provides mental health and disability support for people in Victoria and the Northern Territory. Find out more about our services at our website.

Helplines (Australia):
Lifeline 13 11 14
QLIFE 1800 184 527
13 YARN 13 92 76
Suicide Callback Service 1300 659 467

ermha365 acknowledges that our work in the community takes place on the Traditional Lands of many Aboriginal and Torres Strait Islander Peoples and therefore respectfully recognise their Elders, past and present, and the ongoing Custodianship of the Land and Water by all Members of these Communities.

We recognise people with lived experience who contribute to GET REAL podcast, and those who love, support and care for them. We recognise their strength, courage and unique perspective as a vital contribution so that we can learn, grow and achieve better outcomes together.

Send us Fan Mail

OVA is a matter for everyone to understand and report but in particular for frontline support workers who work with NDIS participants and provide mental health support in community programs.

Awareness of, education about and the importance of reporting Occupational Violence and Aggression (OVA) has been a concerted focus for ermha365.
Our work on OVA reduction was recognised in a big way in October 2025 at the Australian Workplace Health and Safety Awards with our OVA taskforce named Team of the Year.

Our guest for this episode is Clare Hutton, ermha365's Manager Work, Health and safety and Emergency response to explain more about what we've been doing about OVA and why.

More info:

Incident-reporting education critical to WHS outcomes (OHS Alert, 2 December, 2025 and republished by ermha365 with permission.)

Workplace violence and aggression - why training is crucial (Podcast episode)

Australian Work Health and Safety Award Winners 2025

ermha365 provides mental health and disability support for people in Victoria and the Northern Territory. Find out more about our services at our website.

Helplines (Australia):
Lifeline 13 11 14
QLIFE 1800 184 527
13 YARN 13 92 76
Suicide Callback Service 1300 659 467

ermha365 acknowledges that our work in the community takes place on the Traditional Lands of many Aboriginal and Torres Strait Islander Peoples and therefore respectfully recognise their Elders, past and present, and the ongoing Custodianship of the Land and Water by all Members of these Communities.

We recognise people with lived experience who contribute to GET REAL podcast, and those who love, support and care for them. We recognise their strength, courage and unique perspective as a vital contribution so that we can learn, grow and achieve better outcomes together.