https://www.FutureOfRisk.com/

Discover how artificial intelligence is redefining the future—faster, smarter, and more customer-focused than ever before. In this episode of the Future of Risk by Zurich North America, host Justin Hicks discuss the rapid evolution of AI, highlighting trends like agentic and generative AI, explainable AI, and hyper-personalized customer experiences with Amy Nelsen, Head of Underwriting Operations for Middle Market and Madhu Ramamurthy, Chief Information Officer. The conversation covers how Zurich is leveraging AI to automate routine tasks, enhance underwriting and claims with advanced tools, and deliver actionable insights—all while ensuring strong human oversight and regulatory compliance. Scaling AI for meaningful return on investment and navigating regulatory ambiguity are recognized as key industry challenges, but Zurich’s approach emphasizes starting with low-risk, high-impact use cases. The podcast underscores that AI is here to augment, not replace, human expertise, empowering underwriters and claims professionals to focus on what matters most: building relationships and delivering value to customers. Stay tuned to learn how Zurich is helping businesses meet tomorrow prepared through responsible, innovative AI adoption.

Record date: 10/16/25

Air date: 12/3/25

In this miniseries, other episodes include:

10/22/25: What is AI delivering so far

11/5/25: 5 ways everyone can benefit from AI today

11/19/25: Dark side of AI

https://www.FutureOfRisk.com/

As artificial intelligence (AI) transforms the way we work and protect our businesses, are you ready for the risks—and the rewards—it brings? In this episode of the Future of Risk by Zurich North America, host Justin Hicks discusses the evolving risks of AI and machine learning with Barry Perkins, Chief Operations Officer, and Adam Page, Chief Information Security Officer. The conversation highlights concern about AI’s impact on talent, entry-level jobs, and the increasing sophistication of cyber threats, including deepfakes and targeted phishing. Both Adam and Barry emphasize that while AI presents new risks—such as data breaches and disinformation—it also offers opportunities to streamline business processes and improve decision-making. The discussion underscores the importance of governance, continuous education, and adapting workforce skills to stay ahead of technological change. Ultimately, the podcast encourages businesses to embrace AI’s potential while remaining vigilant about its challenges, ensuring a safer and more resilient future.

Record date: 10/10/25

Air date: 11/19/25

In this miniseries, other episodes include:

10/22/25: What is AI delivering so far

11/5/25: 5 ways everyone can benefit from AI today

12/3/25: What’s next in AI?

https://www.FutureOfRisk.com/

Just as learning to read once unlocked access to knowledge, opportunity and participation in society, AI literacy is rapidly becoming a baseline skill for the modern workplace. In this episode of Zurich North America’s Future of Risk podcast, host Justin Hicks explores how understanding and using AI is fast evolving from a niche capability to a core professional competency.

Jay Bell, Head of Innovation for Specialties and Head of Operations for Construction at Zurich, and Mark Breading, Senior Partner at ReSource Pro, share how AI is reshaping their daily work—from turning flip chart photos into meeting summaries in seconds to using AI-powered conversations to brainstorm complex ideas during a commute in the car. They argue that AI is not just a tool—it’s a collaborator, a co-creator and a force multiplier.

Whether you're just starting your AI journey or looking to deepen your expertise, this episode offers practical, real-world examples of how AI literacy can elevate your impact, improve communication, and unlock new levels of productivity.

Record date: 9/26/25

Air date: 11/5/25

In this miniseries, other episodes include:

10/22/25: What is AI delivering so far

11/19/25: Dark side of AI

12/3/25: What’s next in AI?