Fixing Fixed Ops: Training, Retention & Profitability with Kyle Newsom
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Fixing Fixed Ops: Training, Retention & Profitability with Kyle Newsom
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In this episode of Word on the Street, we sit down with Kyle Newsom, Co-Founder of Vesperio, to dig into the real challenges and opportunities facing dealership fixed operations. From communication breakdowns to training gaps, Kyle shares why most service departments struggle with efficiency and what dealers can do to increase profitability while retaining both customers and staff.
We cover:
- Why most service issues boil down to communication
- How dealerships can turn basic training into long-term retention
- The critical handoff from sales to service and its impact on customer lifetime value
- Recruiting, onboarding, and keeping top talent in today’s tight labor market
- Why investing in people is not an expense—but a growth strategy
If your dealership is looking to boost fixed ops performance, grow service revenue, and actually keep the talent you hire, this episode is packed with actionable insights.
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