What if you could decode a client’s financial behavior before the first meeting? Nina Hajjar has done just that by creating a custom “money personality” assessment. This innovative tool helps her advisory team better understand client behavior, tailor communication styles, and deliver more personalized, consistent service across their $500-million practice.

Nina is a partner at Stratos CA in Los Angeles, and she joins the show today to share how her framework transforms the planning process, complements traditional risk analysis, and even shapes advisor training through what she calls “the art of the meeting.” Listen in as she discusses her approach to acquisitions, lessons learned in hiring, and how personal growth—and gut instinct—have guided her leadership journey.

For show notes and more visit: https://www.kitces.com/440

Alvin Carlos made a strategic decision to build internal efficiency and client accountability into the heart of his planning process—a move that not only streamlined how his team manages financial plans and client tasks, but also helped him scale. Turning Monday.com into the operational core of his firm, he has carved out a niche in serving younger clients profitably, while keeping his tech stack lean and highly functional.

Alvin is the CEO of District Capital Management, an RIA based out of Washington, D.C., that generates $850,000 of annual, primarily retainer-based, revenue serving 155 households. Listen in as he shares how he uses Monday.com and RightCapital together to streamline financial plan presentations and track client follow-on tasks and also leverages AI tools like Krisp to generate meeting summaries and action items at a lower price point than industry-specific options. He also talks about how he profitably serves clients in their 30s and 40s with a complexity-based retainer model—adjusting fees to improve accessibility while monitoring labor efficiency to guide hiring decisions—and why building a mission-driven firm that allows him to serve clients from a variety of backgrounds and grow the number of job opportunities for financial planners is core to his long-term vision.

For show notes and more visit: https://www.kitces.com/439

In this episode, financial advisor Nikki Savage discusses her approach to enhancing client retention and satsifaction by engaging in thoughtful, intentional relationship-building—specifically asking deep questions that uncover her clients’ true needs and using that insight to create highly personalized experiences.

Listen in as Nikki reflects on filtering feedback to stay true to her values and how building her practice authentically has been at the center of her success. She also explains why a strong advisor-client fit is essential, how she addresses client misconceptions to maintain focus during market volatility, and how in-person events help connect with her ideal target prospects by creating a comfortable setting to discuss financial challenges in their lives.

For show notes and more visit: https://www.kitces.com/438