FIs deploy cloud-based AI agents

Financial institutions have established cloud partners and now those cloud providers are being tapped for agentic AI, Ravi Khokhar, executive vice president and head of cloud at Capgemini, tells FinAi News on this episode of “The Buzz” podcast.

"The role of cloud has now become an enabler for AI across financial services,” Khokar says.

For example, banks are tapping their cloud providers to host agents, creating processes that are “a little bit more intentional for managing risk, compliance, explainability,” he says.

Netherlands-based bank ABN AMRO tapped Microsoft and Capgemini to migrate its existing chatbot to the cloud, according to Capgemini’s ” “World Report Series 2026: Cloud in Financial Services.” The bank migrated its chatbot infrastructure to Microsoft Copilot Studio to create an agent that integrates generative AI features and scalability.

Before moving it to the cloud, the chatbot had high customer drop-off rates, limited capabilities and high operating costs, according to the report. Now, the agent’s language processing accuracy in Dutch has increased by 7% and overall drop-off rates fell.

Listen as Khokhar discusses agentic readiness, multicloud and multiagent ecosystems and the importance of governance, trust and training when deploying agentic AI.