Chris Voss (@thefbinegotiator) is the former lead international hostage negotiator for the FBI and the author of the bestselling book, "Never Split The Difference". He is also the founder and CEO of The Black Swan Group which offers negotiation training for businesses and individuals using Chris's hostage negotiation tactics. He joins Chris Van Vliet to talk about how everything in life is a negotiation, he also discusses powerful negotiation techniques like mirroring and labelling, he describes the scariest situations he has been involved with while negotiating with kidnappers, gives tips on how you can get upgraded when you check into a hotel and much more!

Find out more about Chris Voss and Black Swan Group at: https://www.blackswanltd.com/

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