Episode 8: Managing Mates & Fainting

This week, Laura and Leanna answer two big listener questions – starting with what to do when your associates resist the Treatment Coordinator (TCO) role, even though it’s clearly beneficial. From communication and workflows to mindset and motivation, they cover it all.

Next up: managing your mates. What happens when a dental nurse steps up to practice manager – and suddenly has to lead her friends? They get honest about leadership, friendship boundaries and what really separates good managers from great ones.

Then it’s time to ban not one but two common words in dentistry – both of which carry more negativity than you might think. And finally, Confession Corner is back… with a thud. Literally.

In this episode:

• 🤝 A listener asks: how do I get my associates to use a TCO when they don’t see the value?
• 📈 Laura explains why the issue might be communication – or the workflow itself
• 🧠 Why most resistance is about control or misunderstanding – and why a trial is the best way forward
• 👩‍⚕️ Second question: “I’ve become the PM after 11 years as a nurse – how do I manage people who are also my friends?”
• ⚖️ Leanna shares her own experience navigating friendship and leadership
• 💬 Why leadership is the skill most practice managers are missing – not management
• 🚫 Banned Words: “Unfortunately”  2. “Case”
• 🩺 Confession of a Dental Nurse: Fainting
• 😵 Leanna adds a surprise twist: she fainted at a ......

Link to send in your confession

Link to send in your question for the Horton Hangout

Links you may find useful

Horton Consulting

Horton Consulting - About us

Laura Horton - Instagram

Horton - Facebook

Laura Horton - LinkedIn

Laura Horton - TikTok

Leanna Best - LinkedIn

Leanna Best - Instagram