Episode 3: Mary Portas

Ever suffered from "goat voice"? Viv Groskop talks to retail guru Mary Portas about radical candour, the power of silence and the surprising ways in which a speech is like a ball game.

Excellent advice

Toward the end of the episode, Mary talks about how to approach tough subjects. Golden advice! Start with the intent and once it is out you are done. Pause and let it breathe.