Episode 28: Ready for Courageous Kindness?

Have you ever worked with people who you rate but others find them a bit, well - difficult?!  Kate & Max remember managers they know who have struggled when taking on underperformers. If their view comes out of the blue, they might be considered to be bullying, downright mean or just plain wrong.  So how do you share what needs to be said with courageous kindness so that everyone ends up hearing and able to act on the feedback?  How do you decide as a manager if the gap between what's happening and your expectation is down to personality difference?  Is it actually kinder to say something, or nothing?

Find out more about the qualities and environment involved in showing true courageous kindness at www.theaccidentalmanager.com. That's where you'll find the 5-minute noodles Johari Window, Appreciative Enquiry and Framing - all of which help you to prepare for and consider feedback that's difficult to share or hear.

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