Ep 3: Law Firm Square Miles Ahead of the Trends. Interview with Kate Boguslawska

Bill Mair of precisionpresentation.com interviewed Kate for PBLink Stories. Carter Lemon Camerons have long eschewed a traditional USP in favour of a UCP: a Unique Caring Proposition. The culture of the company is to build a long-term relationship with each customer. All very on-trend. But that practice was established long before Customer Experience was born, and has been responsible for the success of the law firm ever since.