Ep 19: How to Use CX Mapping to Grow Your Company
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Ep 19: How to Use CX Mapping to Grow Your Company
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CX mapping is the process of creating a visual representation of every touchpoint a customer has with your company. It's also sometimes called a customer journey map or a customer experience map. No matter what you call it, the goal is always the same: to help you better understand your customers so you can give them the best possible experience.
Despite the fact that CX mapping has been around for years, many companies still don't use it. And that's a shame because CX mapping can be an incredibly powerful tool for growth.
In this episode, I’m gonna share 3 amazing ways CX mapping can help you grow your business.
Transcript
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