Ep. 10 : A Conversation with James Allen from Pia.ai

Everyone's heard about artificial intelligence, and today we start looking at two AI-based technolgies that are available now for MSPs to work more efficiently. Our tenth episode features James Allen from Pia.ai. Pia was born when a large Australian IT firm started running tickets through a small language model, and it has evolved into a combination AI / automation tool that reads tickets and moves them forward as far as possible using automation. Pia currently supports over 60 different types of tickets. For our listeners, Pia is extending their Q3 50%-off onboarding / 25%-off platform fee offer through the end of November. You will learn about:

• What metric clearly presages profitability
• On average, how many endpoints can a help desk tech support
• When is the best time to implement a tool like Pia
• What Pia does and how it works
• Pricing models
• How Pia support rapid economies of scale during acquisitions
• What does the client onboarding process look like
• What are the most common types of tickets that Pia automates
• Dispatchers can close tickets
• How clients can initiate onboarding through Smartforms, including approval processes
• Pia's roadmap

Financial Modeling Service provides M&A and Intermediary services to IT companies. As a former IT company owner, Jeff Greenspan understands your business and will work with you to achieve an optimal result based on your specific needs. You can reach Jeff at [e-mail] or through his contact form at https://financialmodelingservice.com/contact-us/.