In this episode, Michelle Swartz, Vice president of Developer Enablement American Express, shares insights on improving developer experience. She discusses the creation of an onboarding bootcamp and the development of the AmEx Way Library for better knowledge management. Michelle explains how AmEx balances standardization and flexibility with the concept of Paved Roads. She also highlights the importance of measuring success, fostering community, and elevating the company's tech credibility.

Mentions and links

• GenAI Guide

This week’s episode is a recording from a recent event hosted by Abi Noda (CEO of DX) and Laura Tacho (CTO at DX). The episode begins with an overview of the DORA, SPACE, and DevEx frameworks, including where they overlap and common misconceptions about each. Laura and Abi discuss the advantages and drawbacks of each framework, then discuss how to choose which framework to use.

Discussion points:

• 2:50- DORA, SPACE, DevEx overview
• 10:35- Choosing which framework to use
• 13:15- Using DORA
• 22:42-Using SPACE

Mentions and Links:

• Dora.dev

In this week's episode, we welcome Derek DeBellis, lead researcher on Google's DORA team, for a deep dive into the science and methodology behind DORA's research. We explore Derek's background, his role at Google, and how DORA intersects with other research disciplines. Derek takes us through DORA's research process step by step, from defining outcomes and factors to survey design, analysis, and structural equation modeling.

Discussion points:

• (3:00) Derek’s transition from Microsoft to the DORA team at Google
• (4:28) Derek talks about his connection to surveys
• (6:16) Derek’s journey to becoming a quantitative user experience researcher
• (7:48) Derek simplifies DORA
• (8:19) DORA - Philosophy vs practice
• (11:09) Understanding desired outcomes
• (12:45) Self reported outcomes vs objective outcomes
• (16:16) Derek and Abi discuss the nuances of literature review
• (19:57) Derek details survey development
• (27:55) Pretesting issues
• (29:30) Designing surveys for other companies
• (35:02) Derek simplifies model analysis and validation techniques
• (38:48) Benchmarks: Balancing data limitations with method sensitivity

Mentions and Links:

• Derek DeBellis on LinkedIn
• DX’s guide to measuring GenAI adoption and impact
• 2023 Accelerate State of DevOps Report