Eliminate the Rocks From Your Customer Journey - Sean Albertson
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Eliminate the Rocks From Your Customer Journey - Sean Albertson
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In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.
Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.
And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Here’s what we discuss:
- The four types of “rocks” that disrupt your customer experience
- How to find and eliminate the “rocks” from your customer journey
- Connecting silos to create a seamless experience
- The need for cross-functional teams to address customer experience
- Connecting upstream and downstream effects in your customer journey
- The Colorado DMV’s seamless customer experience
RESOURCES FROM THIS EPISODE:
- Sean’s website
- Sean’s book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey
- Sean on LinkedIn
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