Episodios

  • 10 - The Future of the Procurement Technology Landscape

    10 - The Future of the Procurement Technology Landscape
    Dec 21 2022
    “Consolidation doesn't necessarily mean innovation going away. Sometimes two things that join together end up being greater than the sum of their parts. There are some things that I wish were already consolidated. I won't name specifics, but some things make more sense together than apart. And when it comes to the future of the market … look, I mean, I talk to investors all the time who say, Wow, this is a highly fragmented market. And I pull up slides of different visualizations, like logo maps, as the ones we see from Kearney or the ones we see from other firms, it’s like, Yeah, there's a lot. And we throw more logos on this slide every single year. So it's a time for reorganizing a competitive landscape.”Nick Heinzmann, VP of Research at Spend MattersIn the vast and competitive market that procurement is now becoming, how do you find the best suppliers and vendors for your needs? And how do you realize success if you are one of those new suppliers trying to be seen?At SIG recently, Stephany Lapierre sat down with Nick Heinzmann, VP of Research at Spend Matters, and their conversation delved into the questions above. Among many things Nick is responsible for, he works on Spend Matters’ list of 50 Procurement Providers to Know, 50 Procurement Provides to Watch, and the Future Five. How does he measure what qualifies a provider to be on the list? Find out. Nick has a unique insight into what companies have the toolsets required for what he calls a “period of economic reorganization”, as well as the creativity within integration and workflow that organizations should be looking for. Show host Stephany Lapierre and Nick Heinzmann address the vitality of data in procurement’s future, where procurement has come in the last five years, projections of where the industry may go in the next five years, and the leaders and thinking driving the future. With Tealbook in its second year on the 50 Procurement Providers to Know list, this is a timely and knowledgeable discussion.Additionally, in this episode, Nick Heinzmann talks about:Why he sees a lot more partnering, banding together, to address problems in the near futureHow data will necessarily require a shared consensus standard to speak to the heart of where the industry is operatingWhat he’s been hearing in conversation as the big themes of SIG, what is being looked for, what is moving the industry?About Nick Heinzmann:Nick Heinzmann is the Vice President of Research at Spend Matters. Prior to this role, Nick was an associate analyst covering niche and new technology providers for Spend Matters. His coverage spanned solutions that don’t neatly fit into any of the boxes used to bind the Spend Matters SolutionMap analyses (e.g., e-procurement, e-sourcing), along with vendors new to the procurement technology market or ones that need validation of capabilities before entering the rigorous SolutionMap RFI process. Nick is a native of Tri-State area Connecticut. He found his way into the world of procurement by indirect means. He started out as a music student at Northwestern University, completing an undergraduate degree in cello performance. He decided to jump ship into journalism, completing the master’s programme at Northwestern’s Medill school the next year. Trading counterpoint studies for the real-world “thrill” of covering agricultural derivatives at the Chicago Board of Trade, Nick got his first whiff of global commerce that, he would later learn, is in large part orchestrated by procurement professionals.Armed with that minimal procurement knowledge, he decided to take a job out of grad school copy-editing for Spend Matters, spending many hours spelling out acronyms and deciding whether he should be typing e-procurement, eProcurement or eprocurement. The minutiae of grammar and style eventually led to more writing-focused roles within the Spend Matters editorial team, including a stint as the lead writer for our client content programmes within Spend Matters Brand Studio.Resources in this episode:Elouise Epstein at KearneyElouise Epstein spider graphTim HerrodJeff Wright of NASDAQFairmarkitWilliam Bagley of Freddie MacSpend Matters “50 Procurement Providers to Know for 2022”Links:Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagramNick Heinzmann - VP of Research at Spend Matters: website | linkedin
    Más Menos
    1 h y 1 m
  • 09 - Creating an Intelligent Spend Community Strategy with SAP

    09 - Creating an Intelligent Spend Community Strategy with SAP
    Dec 14 2022

    “Where does the business network come in? It's an operational extension of your company, so this can make it happen. Think about this example of when many, many moons ago we all joined LinkedIn. What was the first thing that LinkedIn did? They said, Give me your Outlook address book and I'll tell you how many of your address book are already members. That's the same concept we do with the business network. So if you're not a member, you have your supplier, vendor master data, and then we'll load that into our network, and say 40 to 50% of that population is already a network member because of the work of the others. So you're basically coming into, say, the next year and you're not a member of a network, but then you can say, Oh, I can actually pull that off because I don't have to invite all these thousands of companies to connect with me. I just put my hand up… and say, I want to be connected to this already existing network member.”

    • Achim Voermanek, Global Vice President for Intelligent Spend Community Strategy at SAP

    A vision of a network of different departments and suppliers sharing a combined data backbone sounds brilliant, right? That is exactly what SAP is pioneering.

    Achim Voermanek sat down with Stephany Lapierre at SIG and explained how the acquisition of Ariba, Fieldglass, Concur, and most recently Taulia, into the SAP fold works to create an intelligent spend community network that benefits every member. Do Ariba, Fieldglass, and Concur cease to exist? Not at all, they are simply now unified under SAP into the visionary network.

    Achim tackles the challenges of bringing this vision forward in real talk. It isn’t just technology that needs to be addressed, it’s psychology. There is an overwhelm mindset to be overcome which he is keenly aware of.

    Show host Stephany Lapierre and Achim Voermanek talk frankly about the data privacy aspects of the network, the incentives required to coax people into supporting the bold venture, and the vital part that data plays in all of it. With Tealbook set to join the SAP App Exchange, it’s a timely and insightful discussion.

    Additionally, in this episode, Achim Voermanek shares the following:

    • Things coming through now on the SAP business technology platform, BTP.
    • How the Spend Connect event will be a unifying event for all the ecosystem companies and players.
    • How he views the notion of data unleashed as a “visual free flow or a free dynamic movement” towards a highly desired outcome.

    About Achim Voermanek:

    Achim Voermanek is a Global Vice President for Intelligent Spend Community Strategy at SAP. He is responsible for regional and global aspects of that strategy, and for customer engagements during the innovation lifecycle. Achim has over twenty years of cloud product owner, portfolio management, and significant startup experience in the digital media production space. He has worked in various leadership roles in Germany and the USA at SAP, Ariba and other companies in the B2B market, and lives in San Francisco with his family.

    Resources in this episode:

    • SIG
    • Concur
    • Fieldglass
    • Ariba
    • Taulia
    • Nick Heinzmann at Spend Matters
    • SAP Spend Connect
    • SAP TechEd

    Links:

    Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagram

    Achim Voermanek - Global Vice President for Intelligent Spend Community Strategy at SAP: website | linkedin
    Más Menos
    32 m
  • 08 - How to architect agile innovation with supplier data

    08 - How to architect agile innovation with supplier data
    Oct 12 2022

    “What's critical is that you have the capability, the resources to find these use cases, and the pragmatic approach on how to work with data. Far too often people hide behind ‘cannot consolidate that’ or ‘cannot add that together, and that's why I struggle’. Why don't you put them up in a data lake that allows you to ignore all the source differences and pick what you need and harmonize what you want to look at, because you should know where your challenges are.”

    • Ralf Peters, Vice President of Procurement at Coca-Cola Europacific Partners

    How long would it take you if your CEO came and asked how many suppliers you have based in Russia? How long would it take to give the risk profiling of those suppliers with a contingency plan?

    Those two questions were posed by host Stephany Lapierre during a panel at DPW. The only person in the room answering differently, citing quick access to the information, was Ralf Peters. So he shared with Stephany how he has set up procurement at Coca-Cola Europacific.

    Ralf deals with the sort of fast moving supply demand that requires exacting speed and agility from procurement. He also must ensure that suppliers meet the company’s sustainability agenda which requires their being onboard with Coca-Cola’s digital environment. He keenly understands the need for good data and analytics to work in efficient alignment.

    Show host Stephany Lapierre and guest Ralf Peters discuss the meaning of good data and the niche products Ralf has integrated into the end-to-end source-to-pay suite solution that specifically ensure protections in the realm of integrity and risk sensing. Ralf very much speaks the same language as Stephany and views data similarly.

    Additionally, in this episode, Ralf Peters shares his knowledge and insight on the following:

    • Why procurement teams must have the ability to not only select solution providers quickly, but pilot, implement, and embed the systems to jumpstart innovation
    • How a digital environment defines Coca-Cola’s global system of suppliers’ alignment with sustainability agendas
    • How he views data as an “endless universe of insights” which informs the company’s vision and strategy

    About Ralf Peters:

    Ralf Peters is a business leader with 26 years of experience within FMCG across finance, sales and procurement with different entities within The Coca-Cola System. He has worked and lived in 5 European capitals (Berlin, Athens, Prague, Bratislava, London) and he “has been blessed and honored to lead and be part of great teams across the business working with passionate customers and innovative suppliers”. He is currently heading the procurement function as Vice President for Coca-Cola Europacific Partners (CCEP) and also assuming the role as Chairman of CEPG, the global procurement consortium for the entire Coca-Cola System. He is very passionate about sustainability across the system, working towards a world without waste and turning CCEP into a Net Zero Emission company by 2040, ten years ahead of the Paris Climate Agreement recommendation.

    Resources in this episode:

    • DPW Amsterdam
    • IBM Watson Solutions
    • FRDM

    Links:

    Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagram

    Ralf Peters - Vice President Procurement, Coca-Cola Europacific Partners: website | linkedin
    Más Menos
    29 m
  • 07 - Setting the stage for start-up success with Matthias Gutzmann

    07 - Setting the stage for start-up success with Matthias Gutzmann
    Sep 14 2022

    “I think the conference is a great starting point to meet some of those startups that are really getting traction in the space… going out and getting inspired by the visions of those startups is something I encourage. And I think the conference can help and is really more around inspiration in the end, right?”

    • Matthias Gutzmann, Founder of DPW

    How do you take the plunge on a great new idea? And is the risk of losing stability worth your vision for something bigger and better? These are common questions startup founders ask themselves during the build of a new venture, and despite the glaring risks, the opportunity for industry-wide innovation drives them forward

    Matthias Gutzmann is the Founder of DPW and the acclaimed DPW Amsterdam conference. He started DPW in 2019 after leaving his job in New York for his parents’ home in Germany. Why would he do this? Because he saw a gap in the market for procurement tech community events and was compelled to make it a reality.

    What was seemingly a guaranteed success in the first year turned into an insurmountable challenge the following year when COVID hit. He speaks candidly about both the struggles of his venture as well as the growth of the DPW brand. How did he make DPW rise again and become the procurement conference to attend in such a short time? Matthias speaks to the power of contacts, of networking, and of leveraging social media in the right way.

    Show host Stephany Lapierre and Matthias Gutzmann discuss the valuable community forming around procurement, the rise and innovation of startups, and the scaling of new ventures in this episode. Matthias reveals that data and sustainability are two major topics featured at this year’s DPW Amsterdam.

    Additionally, in this episode, Matthias Gutzmann shares his unique perspective on the following:

    • How procurement teams can start with optimizing the basics like their ERP ecosystem before introducing new point solutions to drive performance
    • In the context of digital—whether it’s reimagining an entire process or replacing analog functions—waiting is not a viable strategy
    • Why the leaders of smaller countries will be speaking on innovation at DPW Amsterdam
    • How CPOs can leverage the resources presented at DPW Amsterdam to better navigate the growing procurement technology landscape

    About Matthias Gutzmann:

    Matthias Gutzmann is on a mission to disrupt the procurement industry. He founded DPW, the first organization of its kind to focus on bringing startups into the procurement industry, after he recognized the importance for breaking down the procurement silo and more collaboration in order to harness the potential of new digital technology and more innovation.

    Resources in this episode:

    • DPW Amsterdam
    • ScoutLab
    • Vizibl

    Links:

    Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagram

    Matthias Gutzmann - Founder, DPW: website | linkedin
    Más Menos
    26 m
  • 06 - Navigating disruption: what CPOs need to know right now

    06 - Navigating disruption: what CPOs need to know right now
    Aug 31 2022

    “If you master the data in procurement, you’ll have an advantage by getting access early to information, and also having an early warning system. What might help you to prepare your supply chain, your manufacturing process, your logistics in a meaningful way…this is really where I believe the power of data and who will master the data in the future will win in procurement and by that will help his or her company to be successful and really go to the next level.”

    • Dr. Marcell Vollmer, CEO of Prospitalia Group

    How much impact does the role of CPO have in your organization? What is the true value of a CPO and how closely should they align with the CEO?

    Dr. Marcell Vollmer has worked on both sides of the organizational coin: he has been a Chief Procurement Officer, a Chief Operating Officer, and is now a Chief Executive Officer. He brings his procurement sensibilities, the analytics experience, and his consulting background to the CEO table. How has he done this? And what can other CPOs take away from his journey?

    Dr. Marcell believes in the power of strong data to drive the success of procurement. He also stresses the necessity of being able to translate that data and action it. The role of CPO is one of risk management, logistics, business opportunities, being on the lookout for startup innovation and potential substitutes, in his eyes. He’s a futurist with experience on both sides of the corporate equation and insight to share.

    Show host Stephany Lapierre and Dr. Marcell Vollmer discuss how he transitioned from CPO to CEO and the invaluable contributions CPOs must offer their companies. He states that the core of the CPO’s value is tied to both the level of data transparency offered to the business as well as the consumption of data used for the benefit of procurement decisions.

    Additionally, in this episode, Dr. Vollmer shares his unique perspective on the following:

    • The biggest opportunity for CPOs right now in the eyes of a CEO
    • How can disruptive technologies and machines help us to overcome manual processes
    • How procurement can build a business case for investing in their data strategy

    About Dr. Marcell Vollmer:

    Marcell Vollmer is Chief Executive Officer at Prospitalia Group.

    Before that he was Partner & Director at Boston Consulting Group (BCG) with over 20 years of experience developing and implementing procurement, supply chain, finance, shared services, and digital transformation strategies across industries globally. Prior to joining BCG, Marcell was Chief Innovation Officer at Celonis, the world’s leading process mining software company, where he was supporting customers and partners in developing and executing digital transformation initiatives. Marcell brings more than 15 years of successful digital transformation and procurement optimization experience gained at SAP in various roles as Chief Digital Officer, Chief Operating Officer as well as Chief Procurement Officer and Senior Vice President at SAP. He has also managed various strategy & implementation projects at PA Consulting Group as well as at DHL Express.

    Marcell is a wanted speaker at conferences and an active social media influencer with more than 90k followers on Twitter and 50k followers on LinkedIn.

    Marcell earned his PhD in Economics from the University of Hamburg in Germany.

    Prospitalia Group brings together various specialists in the healthcare industry. In addition to procurement (Prospitalia, Pro Care Management and Prospitalia Comparatio), the focus is also on digital support for healthcare institutions (Prospitalia h-trak, Miralytik and Wawibox) and a wide range of consulting services (WMC HEALTHCARE, hmg). As a corporate group, we thus offer a comprehensive range of services and support our customers as well as partners with broad-based expertise.

    Links:

    Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagram

    Dr. Marcell Vollmer - CEO at Prospitalia Group: linkedin | twitter
    Más Menos
    41 m
  • 05 - Solving the supplier data problem with Arnold Liwanag

    05 - Solving the supplier data problem with Arnold Liwanag
    Aug 17 2022

    Arnold Liwanag, Chief Technology Officer (CTO) of TealBook, joins Stephany Lapierre to discuss how the organization began using ML & AI in its early years and how Arnold’s experience and background are now helping scale TealBook’s technological infrastructure.

    Stephany Lapierre explains how, when was first introduced to the idea of machine learning and artificial intelligence as a way to quickly and effectively gather better supplier data, the concept of that kind of technology was still very new in the procurement space. Now, years later, as TealBook is working to scale its technology, it was challenging finding a CTO who understood the company’s vision, possessed the right technical knowledge needed to improve tech, and felt energized by the challenge of building that architecture.

    Enter Arnold Liwanag.

    Having learned from the godfather of ML, Arnold has a deep understanding of, and interest in, AI and machine learning and finds TealBook’s mission exciting. He and Stephany explore Tealbook’s strategic employment of Humans In The Loop (HIL), relationships with partners, and the growth that continues to drive the product roadmap.

    Throughout this episode, Arnold discusses his love of startups, what he feels is necessary to help them succeed, and the pride he feels in the quality of data and work TealBook produces for their customers as well as the quality of people in their workforce who drive that output.

    About Arnold Liwanag:

    Arnold Liwanag serves as TealBook's Chief Technology Officer.

    Arnold Liwanag serves as TealBook's Chief Technology Officer.

    Arnold brings an impressive background to TealBook's C-suite. In prior roles, he led the Artificial Strategy and Transformation practice at PwC/ Strategy&, and has also held technical leadership positions at Scale AI, Hewlett Packard and Sybase. He is a talented and coveted speaker at industry events that include CogX, Elevate Toronto and AI4. Most recently, Arnold served as the CTO at IVADO Labs, where he served as the technical authority for the company.

    Arnold has the technical depth, experience, skills and understanding of supply chain issues to position TealBook as the only supplier data foundation that powers the digital enterprise.

    __

    Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagram

    Arnold Liwanag - Tealbook CTO: website | linkedin
    Más Menos
    27 m
  • 04 - Raising your hand and raising the bar -- the power of reframing data with Joanna Martinez

    04 - Raising your hand and raising the bar -- the power of reframing data with Joanna Martinez
    Aug 3 2022
    As a global procurement and supply chain leader, Joanna discusses her career with Stephany, her thoughts on the importance of the right data, and her advice to both leaders and junior employees looking to disrupt their companies for the better.Joanna delves into her start as an engineer and how she moved from supply chain to falling in love with procurement. She highlights mentors who taught her valuable lessons and the experiences that built her confidence about speaking up when she had solid insight to share with senior executives. She and Stephany break down the differences between data and information.Joanna shares practical examples on how the right data with the right technology helps save money, benefit clients, and streamline workflow throughout different organizations. She discusses the value of really thinking about processes, your business, what your pain points are, and what your goal truly is when choosing technology for transformation. Joanna’s conversation with Stephany provides thought-provoking insights applicable to all organizations.Tune in to this episode to learn more about:The difference between raw data, information and analyticsHow asking the right questions of your data dramatically changes how information can be usedUsing data as the raw materials procurement is sourcing for actionable insightsAbout Joanna Martinez:Joanna Martinez is a speaker, consultant and advisor with a special focus on helping companies and individuals achieve their transformational goals. Sometimes that means advising senior executives directly; frequently it means rolling up her sleeves and working on projects along with the team or delivering workshops to improve skills in areas like stakeholder alignment, digitization, or creating positive change.After receiving engineering degrees from Rutgers University Joanna’s career has centered on assisting companies that were being battered by disruptive forces, creating innovative ways to grow their bottom lines or reduce costs. Working as a Supply Chain or Procurement leader, she led transformation initiatives for firms in different sectors, among them Johnson & Johnson (pharmaceutical, consumer products), Diageo (beverages), AllianceBernstein LP (financial services), and Cushman & Wakefield (real estate services, facilities management). Today, her consulting clients range from startups to Fortune 100 companies in a wide mix of businesses, recently including insurance, manufacturing, life sciences, health services, and technology.She was named a Distinguished Alumna by Rutgers College of Engineering and now sits on the School of Engineering’s Industry Advisory Board. She also advises two technology companies and a professional services organization. Joanna and her teams have been recognized for innovation or customer excellence by Determine, American Express, Egencia, and Heublein. For the last four years, she has been designated a Top Global Influencer and Thought Leader in multiple categories by Thinkers360. Her book, A Guide to Positive Disruption, draws on her experiences making positive changes at the organizations for which she has worked and provides a framework to follow for those who want to be successful in a business undergoing disruption. It is available on Amazon. Her latest project is a set of workshops to help people in business understand digital concepts like Blockchain and Artificial Intelligence.Resources discussed in this episode:Joe AgrestaMatchbookProcureTech 100__Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagramJoanna Martinez - Speaker, Consultant, and Advisor: website | linkedin | book TranscriptWelcome to Data Unleashed, a podcast that brings you insights from procurement's most innovative visionaries. Alongside incredibly brilliant guests, show host Stephany Lapierre explores the power of data, how it challenges us, and how you can challenge the status quo. You'll be inspired, but more importantly, you're getting actionable advice in every conversation that will help you unleash the power of data in your own organization. Katherine McCleery Welcome to Data Unleashed. Steph, how are you doing today? Stephany Lapierre I'm great. How are you, Katherine? Katherine McCleery It's a pretty great Monday coming off from some summer holiday weeks. And I love the episode that we're introducing today. This was actually our very first recording and this was our first go. And we had an incredible guest. Let the audience know who we're talking to today. And by the way, this is Steph Lapierre, CEO and Founder of TealBook. I'm Katherine, I work here at TealBook as well. We are on this incredible podcast journey starting with our first guest... Stephany Lapierre Joanna Martinez. Katherine McCleery Yes. And Joanna has got quite a bit of experience in supply chain and then transitioning over into procurement. Stephany, if you want to give our audience just a little bit of insight into the Joanna ...
    Más Menos
    45 m
  • 03 - Transforming procurement with Autonomous Commerce with Jim Bureau

    03 - Transforming procurement with Autonomous Commerce with Jim Bureau
    Jul 20 2022
    “And what autonomous commerce means to us is the ability to bring buyers, suppliers, partners, things together in a self governing, multi-tenant, SAS platform for end to end B2B commerce. And so if you think about what's required in order to get autonomous commerce, there's a couple of key elements of that, one of which is data.”Jim Bureau, CEO of JAGGAERStephany Lapierre welcomes Jim Bureau, CEO of JAGGAER, to the show to discuss JAGGAER’s partnership with Tealbook. They explore Autonomous Commerce, how COVID shaped the buyer and supplier relationship, and how they are designing responses to customer’s demands for time to value in applications. In this episode, learn more about:How covid accelerated the buyer and supplier relationship within the procurement ecosystemExploring the concept of Autonomous Commerce, applying lessons learned from CRM to the buy-side of business Why time to value is the most impactful KPI for procurement organizationsJim Bureau came to JAGGAER most recently from the CRM space, and he shares with Stephany how the impact he saw made in customer service in the CRM space is what he’s now applying to the spend management space. Jim explains how he is working to shift spend management to Autonomous Commerce, which he defines as the ability to bring buyers, suppliers, and partners together in a self-governing multi-tenant SaaS platform. He stresses the customer’s need for time to value in usage.Stephany and Jim reveal how the demands in their respective worlds - from procurement issues to collecting data to scalability - led them to their respective innovations and current partnership. Information, records, requirements, and automation are all necessary in enabling faster onboarding, better supplier experience, and reducing redundancy. This episode sheds light on truly exciting developments between Tealbook and JAGGAER.About Jim Bureau:As Chief Executive Officer, Jim Bureau is responsible for JAGGAER’s overall vision to transcend customer experience by providing intuitive and intelligent spend management solutions that allow JAGGAER clients to transform their supply chain. He brings more than 25 years of leadership experience, with his most recent role as Executive Vice President, leading JAGGAER’s Global Sales & Marketing initiatives. Jim came to JAGGAER from Verint Systems/ KANA Software where he was in the role of Senior Vice President. As an executive with KANA software Jim played a key role in successfully growing the company as it was acquired by Verint Systems for $514 million.Prior to Verint/ KANA, Jim held leadership roles at Pegasystems, Shared Health, and Oracle Corporation.He also holds a B.S. degree from Georgia Institute of Technology. Links:Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagramJAGGAERJim Bureau on LinkedIn Transcription:Katherine McCleery Welcome to Data Unleashed, a podcast that brings you insights from procurement's most innovative visionaries. Alongside incredibly brilliant guests, show host Stephany Lapierre explores the power of data, how it challenges us, and how you can challenge the status quo. You'll be inspired, but more importantly, you're getting actionable advice in every conversation that will help you unleash the power of data in your own organization. Katherine McCleery Welcome to the show, we're on episode three of Data Unleashed. I've got Steph Lapierre of TealBook here with me. I'm Katherine McCleery. And today's guest is a special one to TealBook. Steph, let us know who we've got on today. Stephany Lapierre Well we're talking to Jim Bureau, he's the CEO of JAGGAER and Jim and I got to know each other over the last couple of years. JAGGAER had approached us a couple of years ago to better understand the vision and what we were working on and our position in the market. And we have a lot of partners, but he was definitely at the forefront of looking at how can data contribute to his vision of autonomous commerce. And what's interesting about Jim is that it's the first time that he's been in procurement. Prior, he's been a CEO and an executive with lots of experience, and prior to that he was working more on the other side, on the sell side. And there's a lot of parallels that we see that's migrated from sales side to buy side, which is procurement, over the last decade that we can learn from. And both him and I agree that when you look at what happened just over a decade ago, Salesforce came out, suddenly this, you know, this cloud based CRM system was going to fix customer data, everyone was going to have access to the customer source of truth. And in reality, it made it easier to implement, it made it easier to get all the updates versus on premises, but actually, the data didn't get really good unless humans, people, employees, maintain the data. And what we saw as these newcomer platform, as technology evolved, that were focused on aggregating, collecting information on ...
    Más Menos
    31 m