In this episode, Dr. Killeen reflects on a simple idea from Epictetus that carries lasting impact: we cannot learn what we think we already know. When we assume we have the answers, we stop asking questions and our growth begins to stall. True progress comes from staying open, curious, and willing to challenge what we think we understand. In dentistry, the most effective clinicians and leaders embrace this mindset. They continue learning, seek input from others, and recognize that confidence without humility can lead them in the wrong direction. By staying curious and acknowledging what we do not know, we keep improving and avoid becoming stagnant.

Today, Dr. Killeen explores a simple but powerful idea that can transform how you lead and communicate in your practice: cultivating empathy. While often seen as a personal trait, empathy is also a practical skill that helps you better understand patients and team members by seeing situations from their point of view. In dentistry, small misinterpretations can lead to bigger challenges. A hesitant patient or a distracted team member may have reasons that are not immediately visible. By slowing down, asking questions, and staying curious, you can uncover what is really going on and respond more effectively. Empathy is something you can practice every day. A small shift in perspective can change conversations, strengthen relationships, and ultimately create a better experience for everyone in your practice.

Dr. Killeen shares the inspiring story of Bonnie Sumner, a woman in her 70s who set a world record in the dead hang after starting with just 21 seconds. Her progress did not come from massive leaps, but from small, consistent improvements and a simple question she kept asking herself: can I do a little more? This reminds us that growth in dentistry works the same way. Whether it is leadership, systems, or patient experience, it is never too late to improve. By focusing on small, steady gains, you can create meaningful change over time and build a stronger practice one step at a time.