CSM Quick Lesson with Marija Skobe-PilleyIn this Quick Lesson, unlock your selling potential as a CSM! Don't think of it as selling—bring value. Learn tactical tips: financial & workflow probing. Understand needs and drive upsells while strengthening trustYou can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Marija Skobe-Pilley - https://www.linkedin.com/in/mspilley/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/ #CustomerSuccess #RevenueFocused #SalesTips #CSMTips

In this episode, Stefan Kiefer, a seasoned Customer Success leader, helped us understand what it really takes to transition from an individual contributor to a CS leader for the first time.Stefan shares valuable insights on leadership, coaching, and mentoring, and how to strike the right balance between guidance and autonomy.

We dived deep into the realities of managing teams, building trust, navigating authority, and communicating effectively as a new leader.

Key Takeaways:- Leadership is about helping others succeed, not just yourself.- Curiosity drives effective coaching and team growth.- Balance guidance with trust — avoid micromanagement.- Communication and vulnerability are cornerstones of strong leadership.- Building a supportive, transparent environment fuels performance.

In this episode, Stefan Kiefer, a seasoned Customer Success leader, helped us understand what it really takes to transition from an individual contributor to a CS leader for the first time.Stefan shares valuable insights on leadership, coaching, and mentoring, and how to strike the right balance between guidance and autonomy.We dived deep into the realities of managing teams, building trust, navigating authority, and communicating effectively as a new leader.Key Takeaways:- Leadership is about helping others succeed, not just yourself.- Curiosity drives effective coaching and team growth.- Balance guidance with trust — avoid micromanagement.- Communication and vulnerability are cornerstones of strong leadership.- Building a supportive, transparent environment fuels performance.

Connect with Us:

Stefan Kiefer - https://www.linkedin.com/in/stefan-kiefer-a917665a/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/

This episode is part of the series “Becoming a CS Leader for the First Time.”

CSM Quick Lesson with Kelley TurnerCustomer success doesn't require a specific background. In fact, the most diverse teams often excel in this role. Professionals from digital marketing, sales, consulting, and even food service bring unique abilities.

The key is prioritizing effectively, looking ahead, and understanding the customer's world. Using AI tools like Vitally and ChatGPT can help gather insights, automate tasks, and personalize interactions.

Being clear on the question to get right data and outputs is one of the core skills in 2025 for a CSM.

You can find the full conversation below:

YouTube - https://youtu.be/x98IkZMMiSE

Spotify - https://open.spotify.com/episode/46dVCGqtxFDJ6dRgGlXksQ?si=c_tLRcH1TgqebFRKFmqo0A

Linkedin:

Kelley Turner - https://www.linkedin.com/in/kelleyturner/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/