Converge Coffee By cover art

Converge Coffee

By: Sean Sullivan
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  • Summary

  • Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.
    © 2024 Converge Coffee
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Episodes
  • Episode 149: How Companies Are On the Clock and Need to Find the Perfect Time

    Episode 149: How Companies Are On the Clock and Need to Find the Perfect Time
    Dec 1 2023
    In this episode, Erik Deckers sits down with Jay Baer (https://www.jaybaer.com/), owner of Ursus 10 and author of the new book, The Time to Win. They discuss how a company's speed is now the new differentiator. Jay also talks about how companies need to learn how to speed up their response time without being TOO fast, too. Jay predicts how companies can manage customers' expectations in the future, even as we expect companies to get faster and faster. Finally, Jay talks about his latest venture, becoming one of the largest tequila educators in the country with TequilaJayBaer.com (TequilaJayBaer.com). More About Jay https://www.linkedin.com/in/jaybaer
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    13 mins
  • Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences

    Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences
    Oct 27 2023
    In this episode, Sean sits down with Bruno Pesec (https://www.pesec.no/), corporate consultant, co-author of Augmented Strategy, and doctorate student in organizational change. They dive into why Bruno started on his consulting practice and why he branded himself instead of a company name. They go deeper into his experience on what the two important levers for strategic growth. Bruno gives some great insights on how companies grow but how leaders can foster growth. Bruno gives examples of how he helps leaders find growth opportunities in plain sight. Bruno gets deep on how he has fostered his own growth from his inquisitive mind, his parents, and his love for martial arts. More About Bruno. https://www.linkedin.com/in/pesec/
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    31 mins
  • Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn

    Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn
    Oct 27 2023
    In this episode, Sean sits down with Sharon Park, CEO and President at Sage Digi (https://sagedigi.com/). They dive into why Sharon started Sage Digi after many years at Google. They go deeper into her experience on how to architect a full funnel advertising strategy for B2B companies. Sharon gives some great insights on how data alignment and cleanliness are key. Sharon gives examples of how she uses those solid CX principles that helped reduce her own company churn from 35% to 5%. Sharon gets deep on her focus on self transform and how that plays into her different life facets. More About Sharon. https://www.linkedin.com/in/presidentsharon/
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    27 mins
Leadership Marketing Economics
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