Colin Jowell on How to Deal With Difficult People: The PEACE Process

In this episode, applied behavioural scientist Colin Jowell breaks down the hidden mechanics of human decision-making and reaction.

From debunking the myth that you should "never go to bed angry" to navigating high-stress interactions using the PEACE process, Colin talked about the psychological frameworks to help you manage triggers and build better relationships at work and home.

Key Topics

• System 1 vs. System 2 Thinking: Understanding automatic vs. complex decision modes .
• The "Window of Tolerance": Identifying when someone is hyper-aroused (angry) or hypo-aroused (shut down) .
• The Power of Context: Why lived experience matters more than immediate reactions.
• The P.E.A.C.E. Process: A five-step framework for managing stressful conversations.
• Debunking Relationship Myths: Why sleeping on an argument can lead to better resolutions.
• Capability, Opportunity, & Motivation: The three factors required to change behaviour.

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