Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Bob Leonard from Mobility Works. Bob shares his unique path from studying music to a long career in modifying mobility vehicles, detailing what drew him to working with adaptive equipment for individuals with physical disabilities. The conversation also explores the challenges and rewards in automotive education and training, from Bob’s passion for sharing knowledge to his observations on why the industry sometimes "eats its young."

00:00 Avoid Overcommitting Tasks

07:57 Hiring Red Flag: Unused Parts

12:27 "Understanding Disabilities Naturally"

22:00 "Rejecting Traditional Education Path"

25:39 "Bad Boss Experience at Gas Station"

28:46 Passion for Teaching vs. Gatekeeping

38:24 "Maximizing Young Workers' Potential"

41:39 Automotive Technology Evolution

49:05 Car Repair: Unclogging Sunroof Drains

51:43 Dealer Visit After Service Warning

59:08 "Use 'Q' Hardware to Prevent Squeaks"

01:04:32 Intricate 3D Wood Flooring Designs

01:07:30 "Spending Choices: Cars vs. Dining"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.

00:00 "Distant Busy Ties"

04:52 Google Ads Issue and Solution

07:41 Narrowing Service Scope Over Time

10:57 "Post-Trip Staff Meeting Insights"

16:11 Balance Between Growth and Rest

17:28 "Admitting Mistakes, Fixing Them"

23:48 Relentless Commitment to Research

27:24 Teaching Complexity: Duplication Challenge

29:27 Letting Go to Empower Growth

32:12 Mechanic Dedication Scale

36:52 Efficient Learning for Complex Systems

37:52 Intermittent Electrical Fault Challenges

41:38 Shifting Focus to Client Experience

46:55 Technician-Owner Relationship Dynamics

48:03 Unhelpful Car Inspection Practices

52:32 Technician Motivation and Performance Dilemma

54:39 Accountability Over Authority

58:13 Embracing Empathy Today

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David sit down with Justin Allen at TOOLS 2025 to talk about Justin’s journey in the automotive industry and his transition from sales to training with Hunter. Justin opens up about his struggles, the importance of building connections, and how past challenges have shaped his approach to supporting others in the industry. The discussion also covers the value of ongoing education, the impact of effective feedback and leadership styles, and the critical role that personal relationships and work-life balance play for shop owners.

00:00 "Childhood Relocation Impact"

10:00 "From Commune to Career Opportunity"

15:46 Collaborative Improvement, Not Direct Feedback

17:48 "Attracting People Pleasers"

21:55 Pursuit of Improvement Insight

27:43 "Balancing Freedom and Overcommitment"

36:31 "Reluctance to Embrace New Information"

41:07 Encourage Quiet Connections

44:27 "Networking Confusion: Forgetting Adam"

48:16 Overwhelmed by Financial Stress

56:29 Reluctant School Event Attendance

01:00:41 Landscaper's Business Growth Insights

01:04:06 "Online Distractions and Guilt"