Episodios

  • Episode 140 - Andy Harmer talks to Lloyd Morris from Riviera Travel

    Episode 140 - Andy Harmer talks to Lloyd Morris from Riviera Travel
    Jan 23 2026
    Andy Harmer talks with recent Supplier Representative of the Year (Travel Globes 2026) award winner Lloyd Morris (Key Account Manager) about how it felt to win in a new category voted by fellow travel professionals. Lloyd also shares some updates about what’s coming soon at Riviera Travel and how he feels things have changed in the river cruise sector. With River cruising seeing such huge growth in recent years and the announcement of Riviera’s first solo cruisers sailings
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    14 m
  • Episode 139 - Andy talks to David Bailey star of MAFS & BDM at Lifts To

    Episode 139 - Andy talks to David Bailey star of MAFS & BDM at Lifts To
    Dec 8 2025
    Andy Harmer talks with Lifts To and recent Married At First Site star David Bailey (AKA Bailey) about his time on the show and also how he’s taken what he learnt on the show into his day to day life as well as improving business connections. Bailey also tells us about the many transfer services Lifts To offer and the importance of their partnership with CLIA.
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    18 m
  • Episode 138 - Andy talks to Jane Middleton from The Authentic Travel Company

    Episode 138 - Andy talks to Jane Middleton from The Authentic Travel Company
    Oct 28 2025
    Jane Middleton from The Authentic Travel Company talks about her journey from Aviation into the cruise industry. Hear how she discovered CLIA and how one webinar changed her life as she fell in love with expedition and Antarctica. Jane also shares her tips for other agents looking to sell Expedition cruises and also what she thought when she visited Svalbard during CLIA’s expedition showcase in 2025.
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    16 m
  • Episode 137 - Andy Harmer talks to Kelly Jackson from The Travel Corporation (TTC)

    Episode 137 - Andy Harmer talks to Kelly Jackson from The Travel Corporation (TTC)
    Oct 7 2025
    Kelly Jackson, Managing Director at The Travel Corporation (TTC) Tour Brands EMEA tells Andy about her journey into travel and also shares a hugely exciting news about their newly announced river cruise product.
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    12 m
  • Episode 136 - Andy Harmer talks to Wade Korzan from AmaWaterways

    Episode 136 - Andy Harmer talks to Wade Korzan from AmaWaterways
    Sep 17 2025
    Andy Harmer talks to Wade Korzon, Director of Cruise Managers at AmaWaterways about his role and the fascinating river cruise destination of Columbia plus the unique experiences guests can look forward to on board and also ashore.
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    21 m
  • Episode 135 - Andy Harmer talks to Luke Smith from Crystal Cruises

    Episode 135 - Andy Harmer talks to Luke Smith from Crystal Cruises
    Aug 18 2025
    Crystal Cruises, VP President, Trade Sales UK & EMEA Luke Smith sat down with CLIA’s Andy Harmer to talk about joining Crystal Cruises , his goals for making them the most trade friendly and easy to do business with ultra-luxury cruise line. Updates coming to their travel agent portals and how to get in touch with him and his team.
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    16 m
  • Episode 134 - Andy Harmer talks to Lynn Narraway from Seabourn

    Episode 134 - Andy Harmer talks to Lynn Narraway from Seabourn
    Jul 7 2025
    Seabourn VP, UK, Europe & EMEA Lynn Narraway sat down with CLIA’s Andy Harmer to share her decades of experiences in the cruise industry. She also highlights the role of people driven individuals who work in cruise industry and why it remains as important as event even in the era of Ai. Hear how Lynn feels the industry, demographic and her role has changed. Lynn also tells about what’s attracting those “New to Cruise” and also those “New to Seabourn” guests. Not forgetting Seabourn moments, Lynn shares some inspirational and emotional Seabourn moments they have given guests and also locals to the regions their ultra-luxury ships visit.
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    18 m
  • Episode 133 - Andy Harmer talks to Andrew Turner from AE Expeditions

    Episode 133 - Andy Harmer talks to Andrew Turner from AE Expeditions
    May 27 2025
    Andrew Turner from AE Expeditions shares his journey into his current role which initially started onshore in travel before moving into cruise. He also shares how the crossover from other types of holidays can be a great way to find customers who would love the expedition experience. Andrew also tells us more about achieving B-Corp accreditation AE Expeditions and what the guest experience looks like on board. Beyond the destinations it’s also crucial to sell the on board experience.
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    24 m