Behind the Scenes of MailChimp and TurboTax: AI Literacy with Nicolle Merrill of Intuit

In this conversation, guest Nicolle Merrill (she/her), Principal Conversation Designer at Intuit, discusses her role in designing conversational AI experiences and prompt engineering for generative AI products. She emphasizes the importance of understanding the problem being solved and setting clear boundaries for the AI solution. Nicolle also highlights the challenges of evaluating and measuring success in generative AI and the need for experimentation with metrics. She shares her experiences with prompt engineering and the creative aspect of writing prompts, as well as the surprises and complexities that come with it. Finally, Nicolle and Joan discuss the evolving nature of AI design and the democratization of AI technology. Nicolle discusses the evolving field of conversational design and the challenges and opportunities it presents. She shares her career journey and offers advice for aspiring conversation designers. Nicolle also talks about her company, Boring AI, which focuses on AI literacy and training teams to apply AI in the workplace.


Nicolle Merrill Quotes
🎙️ "How do you design with AI? I mean, this is such an exciting field."
💡 "You have to anticipate what the user is going to do and design for it."
🤝 "The ability to dispel assumptions and co-create with stakeholders is crucial in AI design."
💬 "Anyone can build a chatbot. And that is nerve-wracking."
🔧 "What are all the pieces that come together as I'm building out this particular solution?"
📊 "You're on point with the da

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✨📘 Buy the Bestselling Wiley Book: Your AI Roadmap: Actions to Expand Your Career, Money, and Joy. Featured in Forbes!

Who is Joan?

Ranked the #4⁠⁠ in Voice AI Influencer, ⁠⁠Dr. Joan Palmiter Bajorek⁠⁠ is the CEO of ⁠⁠Clarity AI⁠⁠, Founder of ⁠⁠Women in Voice⁠⁠, & Host of ⁠⁠Your AI Roadmap⁠⁠. With a decade in software & AI, she has worked at Nuance, VERSA Agency, & OneReach.ai in data & analysis, product, & digital transformation. She's an investor & technical advisor to startup & enterprise. A CES & VentureBeat speaker & Harvard Business Review published author, she has a PhD & is based in Seattle.

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