Behind the Review  By  cover art

Behind the Review

By: Entrepreneur Media Inc.
  • Summary

  • It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
    Entrepreneur Media, Inc
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Episodes
  • From Beige Walls to Beautiful Chaos: The Evolution of Tattooed Mom
    May 16 2024

    It should come as no surprise that a restaurant called Tattooed Mom is as eclectic as the name implies. Open for 27 years in Philadelphia, Tattooed Mom serves great food for everyone — omnivores, vegetarians, and vegans alike. Owner Robert Perry has built a community-first space by holding as many local events as he can for local activist and creative groups, hosting art shows, poetry nights, all while serving delicious food. Reviewer Al shares his experience and what makes TMOMs review worthy.

    Tattooed Mom
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    Theme Music by Ali Schwartz and Meserole Sound

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    30 mins
  • Books and Business: The Evolution of Powell’s City of Books
    May 9 2024

    Powell's City of Books is no mere bookstore; it's an institution, community, and treasure for bibliophiles. This literary haven offers new, used, and rare finds that beckon readers from every corner of the globe. Store Manager Bry Hoag helped Powell's flourish into a cultural icon with its unique blend of history, sustainability, and unwavering commitment to the written word. Yelp Elite reviewer Chelsea G. also shares the magic that makes Powell’s a cornerstone of Portland's vibrant community.

    Powell's City of Books
    More about the episode
    Theme Music by Ali Schwartz and Meserole Sound

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    35 mins
  • Starting a Business That Aligns With Your Passions
    May 3 2024

    Bonnie Mauldin has been hustling since she was a kid. At eight years old, she was knocking on doors offering to shovel driveways. After graduation, she entered the medical field, but quickly discovered it was not for her. Now, Bonnie owns two successful businesses, The Mauldin Group and Mauldin Production Company. Having learned a lot along the way, Bonnie shares her tips on changing careers, side hustles, and running multiple businesses.

    Listen to the Side Hustle to Small Business podcast on Apple Podcasts or Spotify, or visit: entm.ag/hiscox

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    33 mins

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